HIRING EVENT: Customer Service Specialist (San Antonio 4/10)

Job Details

Description

Join Us at the GetixHealth Hiring Event – April 10th!

Join us on April 10th for an exciting onsite hiring event for the Customer Service Specialist position, from 10 AM - 3:30 PM! At GetixHealth, a leader in revenue cycle management services, we're seeking passionate, dedicated individuals with excellent communication skills, a positive attitude, and a desire to help others. If you're dynamic, empathetic, and customer-focused, this is the perfect opportunity to take the next step toward a rewarding career with us.

We are committed to providing quality, compassionate care to our patients, and we’re looking for Healthcare Customer Service Representatives who share our passion for making a difference in the lives of patients. Sign up today to reserve your spot and join a team dedicated to delivering exceptional service!

Why Attend Our Job Fair?

• Meet with GetixHealth recruiters and hiring managers in person.
• Learn more about our company culture, values, and the impact we have in the healthcare industry.
• Discover the opportunities available to grow and advance in the medical revenue cycle management field.
• Get immediate feedback on your qualifications and resume.
• We are hiring on the spot!!!!!
  
  

Position Overview

As a Healthcare Customer Service Representative at GetixHealth, you will play a key role in managing client-assigned healthcare accounts, ensuring billing and payments are accurate and processed in a timely manner. You will assist patients with inquiries about billing, payment plans, claims, benefits, and coverage, all while following applicable laws, regulations, and GetixHealth's policies and procedures. Your primary focus will be to deliver exceptional customer service and guide patients through their healthcare needs.

This high-volume role involves handling 60 inbound and outbound calls daily, requiring you to multitask across multiple systems. You'll be expected to meet performance goals and communication standards, but you'll have the support of a dedicated leadership team and collaborate remotely through screen sharing. To succeed in this fast-paced environment, strong communication skills, attention to detail, and the ability to work well within a team are essential.

Location: Onsite (Northwest Center: 7550 West Interstate 10 San Antonio, TX 78229)

Shift: 9am-6pm,10am-7pm CST or 11am-8pm CST

Compensation: $17.00

Postition Requirements

• Medical Collections: Manage and resolve outstanding medical accounts by contacting patients, clients, and insurance companies.
• Customer Inquiries: Respond to inbound and outbound telephone inquiries, utilizing standard procedures and scripts.
• Issue Resolution: Gather information, conduct research, and resolve customer inquiries with a focus on providing accurate and timely solutions.
• Patient Communication: Communicate available options to resolve account issues and inform patients about services they may be eligible for.
• Scheduling & Coverage: Ensure proper phone coverage during shift hours, prioritize calls, and escalate issues as necessary.
• Collaboration: Work with internal teams and external partners to provide optimal patient outcomes and ensure smooth operations.
  
  

Qualifications

• High school diploma or equivalent; college degree preferred.
• Spanish fluency is a plus.
• 2-5 years of experience in medical revenue cycle management or related field.
• Strong knowledge of medical terminology and healthcare processes.
• Excellent verbal, written, and interpersonal communication skills.
• Familiarity with HIPAA regulations and patient confidentiality.
• Strong attention to detail and accuracy.
• Proven ability to work collaboratively within a team.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  
  

Work Envrionment / Physical Requirements

• Work environment is either remote or an office location.
• The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone
• Occasional lifting may be required up to 25 lbs.
• Must be able to sit for extended periods of time with frequent bending and stooping
• Must have current, valid driver license or reliable transportation to commute to/from work
  
  

Benefits

• PTO – Accrued Day 1
• Annual Personal Holiday
• Paid Holidays
• 401k With Match
• Lucrative Employee Referral Bonus Program
• Paid 20K Employee Life Insurance
• Paid Employee Long-Term Disability
• Employee Discounts
• Medical, Dental, Vision, Accident, Critical Illness, Hospital indemnity, Voluntary Life, Short-Term Disability
  
  

Ready to take the next step in your career?

To apply, please submit your application today and RSVP HERE

The recruiting team will review your information and reach out to you with next steps. We look forward to meeting you at the GetixHealth Hiring Event on April 10th!

GetixHealth is an equal employment opportunity employer.