What are the responsibilities and job description for the Support Services Specialist position at GetixHealth?
The healthcare billing battlefield awaits a new champion! We're not looking for ordinary customer service agents—we need an ELITE CUSTOMER SUPPORT TACTICIAN ready to storm the healthcare trenches and emerge victorious!
Position responsibilities:
- Review accounts sent via e-mail from both the client and GetixHealth staff for resolution.
- Submit insurance billing requests to the client.
- Update accounts with information received from the client and GetixHealth offices.
- Process itemized statements requested by patients, insurances and attorneys.
- Process correspondence sent to our office by the patients, insurances and attorneys.
- Facilitate adjustments and cash transfer request.
- Follow up on disputed accounts to check for resolution.
- Facilitate missing payment research with the Vendor.
- Draft zero balance letters, Settlement letters, Balance verification letters and any other requested letters for collection specialists
- Proficient in Excel and Microsoft word.
Pay rate: $17-19 eligible for quarterly bonus
Education and Experience:
- High school diploma or college degree from an accredited college or university.
- 2-3 years of experience in a healthcare back-office function or customer care function.
Work environment / physical requirements:
- Work environment is an office location. The position requires the dexterity to operate office equipment such as a personal computer, keyboard, mouse and telephone.
- Must be able to sit for extended periods of time.
Benefits and Incentives:
- Comprehensive Health Coverage: Group medical, dental, and vision plans available from the first day of the month following 90 days of full-time employment.
- Life and Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage provided, with options for voluntary life/AD&D.
- 401(k) Retirement Savings Plan: Eligible to participate in the company’s 401(k) plan at the beginning of the first calendar quarter following 6 months of continuous service.
- Paid Time Off (PTO): Accrue Paid Time Off starting on your first day of employment.
- Flexibility in Benefits: The company reserves the right to amend, modify, or terminate any benefits programs as needed.
GetixHealth is an equal employment opportunity employer.
Salary : $17 - $19
