What are the responsibilities and job description for the Customer Service Representative position at GetMeHealthcare?
GetMeHealthcare: Growing, Thriving, and Ready for 2025!
Customer Service & Verification Representative
Location: Deerfield Beach, FL, USA
Employment Type: Full-Time In-Person
Benefits Offered: Medical, Dental, Vision, Life Insurance, Paid Time Off
As we enter 2025, GetMeHealthcare is proud to celebrate a year of unprecedented growth. In 2024, we doubled in size, expanded our offices, and strengthened our commitment to excellence in the health and Medicare insurance industry. With over 300 employees nationwide, we continue to lead with technology-driven solutions and industry expertise.
So, Are you passionate about delivering exceptional service and helping clients navigate their insurance needs? Because we are seeking a qualified and experienced Customer Service Representative to join our dynamic team. In this role, you will handle inbound calls, provide accurate and helpful information, and assist clients in resolving insurance-related inquiries with professionalism and care.
This is a full-time, in-person position ideal for someone with strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.
Responsibilities:
- Handle inbound calls to address customer questions and provide accurate, helpful information regarding insurance policies and services.
- Assist clients in resolving insurance-related issues efficiently while maintaining a professional and empathetic approach.
- Utilize modern tools and systems to streamline service delivery and ensure accuracy.
- Document customer interactions thoroughly to support seamless follow-ups and consistent service.
- Build trust with clients by offering personalized and reliable support during every interaction.
- Collaborate with colleagues and management to improve processes and enhance the customer experience.
- Participate in ongoing training to stay up-to-date on company policies, procedures, and best practices.
Experience:
- Previous experience in customer service, call centers, or roles involving direct interaction with customers.
- Familiarity with customer service software (e.g., CRM tools), email platforms, and Microsoft Office Suite (e.g., Excel, Word, PowerPoint).
- Ability to manage multiple calls or inquiries daily while maintaining professionalism and attention to detail.
- Strong verbal and written communication skills to effectively address customer concerns.
- Demonstrated ability to provide empathetic, patient, and effective customer support.
- Knowledge of insurance terminology or policies is a plus, but full training is provided.
Benefits:
- Competitive pay of $17.00-$20.00 per hour, with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Generous paid time off and holiday benefits.
- Catered lunches everyday.
- Exciting company-sponsored vacations to reward your hard work.
- Opportunities for career growth and professional development, including insurance licensing support.
If you’re passionate about helping clients and possess the skills to succeed in an insurance customer service role, we’d love to hear from you. Apply today to join our team as an Customer Service Representative and be part of a supportive environment where your contributions truly matter!
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Deerfield Beach, FL 33441 (Required)
Work Location: In person
Salary : $17 - $20
