What are the responsibilities and job description for the Help-desk Technician position at Gettel Automotive Group?
Job Details
Description
At Gettel, our associates are our most valuable resource and growth is encouraged through diligence, teamwork & creativity. We offer a variety of training for everyone from Managers to Technicians; Gettel U and the Gettel Edge Program can provide you with the tools needed to take that next step. Above all, we have highest standard of honesty and integrity when conducting business. We are committed to an environment where the customer is always treated with respect and dignity... If you have an interest in automotive and a desire to develop a career in the industry, apply today!
What We Offer
- Medical, Dental & Vision Insurance
- Life Insurance
- Health Savings & Flex Spending Accounts
- Short & Long Term Disability
- 401K Plan
- Holiday Pay
- Personal & Sick Days
- Paid Vacation
- Paid Training
- Growth Opportunities
- Flexible Work Schedules
- Discounts on products & services
- Employee vehicle purchase plans
- Saturday Lunches
- Accident & Critical Care Plans
Qualifications
Helpdesk Technician Position:
We are looking for an efficient, motivated, and dependable helpdesk technician to join our growing organization. Duties of this position can be broad but will include effectively supporting, configuring, maintaining, and upgrading key hardware and software technologies related to our IT infrastructure. This includes Windows Server and Desktop operating systems. Applicant needs to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Email administration and phone system support are also key responsibilities. This position requires that you act proactively to prevent critical system issues. Finally, this position involves logical project planning and timely implementation of assigned projects.
Preferred skills include, but are not limited to:
- A and Network Certification or equivalent experience.
- Experience with ticketing and RMM systems.
- Experience with Windows Server Administration, including Active Directory & Group Policy.
- Advanced knowledge of Windows desktop systems.
- General computer hardware & software knowledge and troubleshooting skills.
- Familiarity with backup and recovery software and methodologies.
- Knowledge of VoIP phone systems (specifically Zoom) a plus.
- Knowledge of Microsoft Office suite and Microsoft 365 preferred.
- Automotive DMS Experience a plus but not required (Reynolds & Reynolds).
Some helpdesk daily duties include, but are not limited to:
- Answering calls that come into the queue.
- Helping people over the phone remotely and traveling to dealerships.
- Setting up new hires and removing people when terminated.
- Setting up and configuring new/used equipment to be deployed to stores.
