What are the responsibilities and job description for the Front Desk Agent position at GF Hotels and Resorts?
Overview
We are seeking a dedicated and professional Front Desk Agent to join our team at the Four Points by Sheraton. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle guest inquiries with professionalism and courtesy.
Duties
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Manage the check-in and check-out process efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints with a focus on guest satisfaction.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to manage incoming calls and relay messages as necessary.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained to high standards.
- Assist in managing reservations and room assignments using hotel management software.
- Uphold hotel policies regarding security and confidentiality of guest information.
Qualifications
- Previous experience in a front desk or guest services role within a hotel or resort setting is preferred.
- Strong phone etiquette with excellent verbal communication skills.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Proficiency in using computer systems and hotel management software; experience with night audit processes is a plus.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Exceptional customer service skills with a passion for enhancing guest experiences.
- A positive attitude, strong work ethic, and ability to work flexible hours including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Full-time
Pay: $14.50 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
Experience:
- Phone etiquette: 1 year (Preferred)
Ability to Commute:
- Bentonville, AR 72712 (Required)
Ability to Relocate:
- Bentonville, AR 72712: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15
