What are the responsibilities and job description for the Night Auditor position at GF Hotels and Resorts?
Job Overview
We are seeking a dedicated and detail-oriented Night Auditor to join our team at a prestigious hotel. The Night Auditor plays a crucial role in ensuring the smooth operation of the front desk during the overnight shift, providing exceptional guest relations and maintaining accurate financial records. This position is ideal for individuals with a strong background in hospitality and customer service, who thrive in a fast-paced environment.
Duties
- Perform nightly audits of financial transactions and ensure accuracy in billing and accounts.
- Manage front desk operations, including check-ins and check-outs, while providing outstanding customer service.
- Address guest inquiries and resolve any issues that may arise during the night shift.
- Utilize phone systems effectively to communicate with guests and staff, demonstrating excellent phone etiquette.
- Maintain a clean and organized front desk area, ensuring all supplies are stocked and readily available.
- Prepare daily reports for management regarding occupancy rates, revenue, and guest feedback.
- Collaborate with other departments to ensure seamless guest experiences throughout their stay.
Experience
- Previous experience in hotel management or as a front desk associate is preferred.
- Strong customer service skills with a focus on guest relations.
- Familiarity with hospitality software systems is an advantage.
- Multilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written, are essential for effective interaction with guests and team members.
- A background in resort environments is beneficial but not required.
Join our team as a Night Auditor and contribute to creating memorable experiences for our guests while ensuring operational excellence during the night shift.
Job Type: Full-time
Pay: $14.75 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Overnight shift
Ability to Commute:
- Bentonville, AR 72712 (Required)
Ability to Relocate:
- Bentonville, AR 72712: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $15
