What are the responsibilities and job description for the Front Desk Supervisor position at GF Hotels & Resorts USA?
Travel your way at Four Points by Sheraton Bentonville. Our Bentonville, AR hotel has everything you need to maintain your balance on the road. Refresh in our stylish rooms with modern decor, ergonomic workspaces, and signature plush bedding. Stop by Ozark Lounge for craft beers and tasty appetizers in an inviting atmosphere. You can also try restaurants nearby like Flavors Indian Cuisine, Big Whiskey's,and The Preacher's Son. Feel your best at our 24-hour gym or enjoy outdoor recreation at Coler Mountain Bike Preserve. During your stay, easily get to top attractions like Crystal Bridges, Walmart AMP, and Pinnacle Hills Promenade.
We have an great opportunity to join our hotel as aFront Desk Supervisor.
The Front Office Supervisor assists the Front Office Manager in directing the operations of the Front Desk staff to properly ensure the prompt, efficient and courteous service to guests, that all guests' needs are met during their stay and to deliver the highest levels of guest satisfaction.
Essential Job Tasks:
1. Assists in the operations of the Front Desk by supervising all Guest Service associates.
2. Ensures guest satisfaction by responding to guest request in a friendly, service oriented manner, resolving guest complaints, and greeting in-house guests.
3. Fills in at the Front Desk during busy periods or when staffing needs dictate.
4. Performs other duties as assigned by management.
OTHER TASKS
1. Must be able to convey information and ideas clearly
2. Must be able to evaluate and select among alternative courses of action quickly and accurately
3. Must work well in stressful, high pressure situations
4. Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
5. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Working Conditions
Ability to work irregular shifts, weekends, holidays and overtime as activity levels demand.
(Ref: 360)
Salary : $15 - $19
