Office Assistant Supervisor

Office Assistant Supervisor

Who We Are: GF Immigration Law - Abogada Julia (GFI) is one of the largest humanitarian immigration law firms focusing predominantly on fighting for undocumented human trafficking victims in aiding them to obtain legal status in the US.

Mission-driven and with a client-centered approach, GFI deploys cutting-edge technology with highly specialized legal skills, and a proprietary method to enable clients to obtain their legal status and pave a path to legal residency. As a fast-growing company, representing thousands of clients throughout the country, GFI continues its growth with the goal of making a difference for those that are exploited.

Summary:

The Assistant Supervisor acts as the second in command of a department/office, supporting the Supervisor in day-to-day management and administrative functions.

Responsibilities:

• Direct and support the team members in the departments/offices assigned.
• Direct and assist employees as necessary to ensure all aspects of the daily operations are met.
• Support the Supervisor in monitoring employee compliance with operating standards, along with other departmental(s), and company policies and practices.
• Support the Supervisor in writing reports on team productivity, quality and areas for improvement, proposing solutions to support operations and the team.
• Enforce customer service standards and ensure that all employees are focused on always serving the customer.
• Work with the Supervisor to find ways to support each team member in achieving her career goals.
• Work with Supervisor to improve team efficiency and effectiveness.
• Communicate with the Supervisor about any situation that needs to be escalated.
• Support the Supervisor to establish performance objectives (KPIs) in accordance with the company's philosophy for the function assigned to the employees.
• Support Supervisor in reviewing and making changes to staffing assignments with managers and supervisors to ensure the best employees are in each position.
• Support the Supervisor in coordinating the workflow between departments and work areas.
• Support the TL in the delivery of quality feedback of new and existing employees and find strategies to improve the quality of the team.

Requirements and Skills:

• Excellent verbal and written communicator, with great technical capacity and ability to accurately complete all documentation.
• Extensive knowledge of customer service best practices with the ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Extensive professionalism in customer service and customer orientation with great service capacity to resolve customer complaints.
• Able to work effectively in a fast-paced environment and maintain productivity both independently and collaboratively.
• Able to multitask and manage projects effectively as a problem solver and supporter of teamwork.
• Detail oriented, with great organizational and time management skills and the ability to delegate and assign tasks.
• Ability to manage and guide employees.

Job Type: Full-time
Schedule: Monday-Friday
Location: In office Waterford district and traveling to Miami beach office,2 x times a week.

Benefits:

• Comprehensive Health, Gap, Dental, Vision, Life, Short Term and Long Term Insurances.
• 401(k) plan with 6% company match.
• Generous Paid Time Off policy plus additional Rewarded Time Off
• Work From Home options.
• Flexible start times with options between 8:00am and 10:00am.
  

Join GF Immigration Law - Abogada Julia and be part of a growing team dedicated to significantly impacting the lives of those seeking our help. Together, we can continue to grow and serve our community with commitment, accountability, passion, respect, integrity, and impact.

Salary : $24