What are the responsibilities and job description for the Call Center Representative position at GFA Federal Credit Union?
· Serve membership by providing service and information in a pleasant professional, and efficient manner via telephone or correspondence.
· Research and solve routine member questions, problems and complaints concerning credit union accounts.
· Respond to all member call promptly
· Verify accounts, open/close accounts, accept loan applications, process stop payments on share draft accounts, order cards, and answer questions regarding share accounts, share drafts, VISA cards, ATM cards, IRAs, etc.
· Cross-sell credit union products and services when appropriate.
· Assist members with basic questions regarding their loans.
· Assist members with remote access, ibanking, etc.
· Process incoming and outgoing wire transfers
· Mail, fax, or e-mail new member applications, loan applications, and/or information to members and prospective members.
· Responsible for researching member inquiries from members including associates, ambassadors and coaches. Trains and develops staff on operational and service aspects of their position.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Ability to Relocate:
- Gardner, MA 01440: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20