Account Manager

The Account Manager owns a specific territory and participates in a team-selling environment. They will work to develop, manage and grow relationships with the existing technology reseller base within their territory and guide them through the annual subscription renewal and identifying incremental subscription sales through the renewal process. In addition, the Account Manager will facilitate and maintain successful relationships with customers, which will be measured by their strategic touch points of engagement prior to the customer subscription renewal. The Account Manager will support revenue growth by working on specific territory strategies and activities focusing on retention of 85% of the available renewal revenue as well as new business growth.

The high level of activity requires the individual to balance a range of responsibilities including outbound calling along with a range of territory and account support activities.

Essential Duties and Responsibilities :

Responsible Managing Technology Reseller accounts with assigned territory. This includes renewals sales as well as new business sale.

• The Account Manager   – proactively contacting all customers with expiring contracts, generating renewal quotes, ensuring renewals are complete, and maintaining customer contact regularly throughout the year.
• Maintains a VIPRE renewal rate of 85% for all end user and reseller commercial, education, and state / local government verticals.
• Manage Renewal business pipeline daily and maintain regular contact with all open renewal business opportunities. Manage a pipeline of renewal opportunities and deliver results against monthly, quarterly and yearly forecast objectives and provide & maintain a 4 month rolling forecast and track sales activity in Salesforce.com.
• Generates renewal letters, quotes, update notices, New product promotions, follow-up tasks, and agreements for opportunities, schedule product demonstration, follow-up on trial requests.
• Conduct daily call campaigns to Reseller accounts in your territory to drive new business sales.
• Conducts / coordinates product training for reseller representatives
• Follow up in a timely manner on all Customer inquiries and resolve any customer issues.
• Take the initiative to thoroughly learn the market (competitors, products, and services available).
• Use knowledge of company products and services to provide end users and reseller partners with information and promote additional and upgrade product sales.
• Performs other duties as required.

Accountability and Performance Measures

Ensure all opportunities are tasked in Salesforce.

Qualifications :

Experience :

Desired Skill :

Education :

VIPRE Security is an AA / EOE / Vets / Disabled employer.