What are the responsibilities and job description for the Closing Coordinator position at GG Homes?
Closing Coordinator - GG Homes | San Diego, CA
Are you a customer service professional with a passion for helping people and solving problems? GG Homes, a leader in real estate investment, is seeking a Closing Coordinator to provide top-tier customer service to our sellers throughout the escrow and closing process. This is a phone-heavy, client-facing role where your communication skills and dedication to exceptional service will shine.
At GG Homes, we pride ourselves on delivering exceptional real estate solutions and making the selling process as smooth as possible. As the largest cash buyer in San Diego, we are committed to providing sellers with a seamless and stress-free experience, guided by transparency, support, and care every step of the way.
As a Closing Coordinator, you will be the primary point of contact for sellers during the closing process. Your role is rooted in customer service, spending most of your day on the phone building relationships, addressing concerns, and ensuring sellers feel informed and supported. You’ll also manage files, resolve potential roadblocks, and maintain precise records to keep all teams aligned.
Responsibilities:
- Client Communication:
- Send welcome texts to sellers immediately after contracts are signed, introducing them to the team and outlining next steps.
- Conduct daily check-ins with sellers over the phone to provide updates, answer questions, and resolve any concerns.
- Assist sellers with tasks such as hiring movers, scheduling junk removal, tenant relocation, and other needs.
- Clearly explain the escrow process to sellers, ensuring they feel confident and informed.
- File and Process Management:
- Audit files to identify and address any potential issues that could delay closings.
- Perform due diligence on files to maintain compliance and ensure readiness for closing.
- Maintain highly accurate Salesforce records to provide full transparency across teams.
- Team Collaboration:
- Coordinate with internal sales teams, escrow teams, project management, and asset management to ensure a seamless process.
- Organize walkthroughs and other activities with stakeholders.
- Problem-Solving and Proactivity:
- Quickly address and resolve any issues that arise during the closing process.
- Act as a trusted resource for sellers, anticipating their needs and delivering solutions that make their experience as smooth as possible.
Qualifications:
- Customer service experience, particularly in a phone-heavy or client-facing role.
- Experience in escrow, real estate, or a related field is a plus but not required.
- Exceptional communication skills, with the ability to build trust and rapport over the phone.
- Strong organizational and multitasking skills, with the ability to manage a high volume of files simultaneously.
- Proficiency in Salesforce or similar CRM tools.
- A proactive and empathetic approach to problem-solving.
Benefits:
- Unlimited PTO
- Competitive Pay
- Medical, Dental, Vision, 401(k)
- Flexible Schedules
- Homebuyers Program - We'll help you become a homeowner!
- Real Estate License - We'll pay to make it happen!
If you’re passionate about delivering exceptional customer service, love solving problems, and enjoy building strong client relationships, we’d love to hear from you! Join GG Homes as a Closing Coordinator and make a meaningful impact on the lives of our sellers while helping drive the success of our team.
Salary : $80
