Personal Injury Pre-Litigation Manager

Personal Injury Pre-Litigation Manager

Join GGRM Law Firm, Nevada's premier injury law firm in Henderson, NV, as a Personal Injury Pre-Litigation Manager and make a significant impact on the lives of those who have been injured. If you enjoy interacting with clients and are committed to providing excellent and compassionate representation, we invite you to join our team.

For over 50 years, GGRM Law Firm has been a cornerstone of the Las Vegas community, dedicated to serving injured Nevadans by achieving maximum recovery and restoration. Being an employee at GGRM means being part of a supportive and team-oriented workplace where your contributions are valued and your professional growth is encouraged. We provide a flexible schedule that allows employees to choose their arrival time within a two-hour window, supporting a balance of personal and professional commitments. Join us and help continue our proud tradition of excellent service to our community.

Salary Range

• $105,000 - $150,000 - Depending on experience

Position Summary

The Pre-litigation Claims Manager leads, manages, and holds accountable all Claims Specialists and Claims Assistants in GGRM's Personal Injury department, focusing on maximizing client recovery through effective pre-litigation claim management. Reporting to the Executive Partner of the Personal Injury and Trial Practice Department, this position works in parallel with the Litigation Manager to ensure seamless case handling from intake through resolution.

This position requires exceptional leadership skills, deep understanding of personal injury claims, and the ability to build and maintain a high-performing team. Success in this role demands both technical expertise and unwavering commitment to GGRM's core values and mission of providing peace of mind to injured clients.

Essential Duties and Responsibilities

Leadership & Team Development

• Lead pre-litigation team
• Train and mentor new and current Claims Specialists and Assistants
• Conduct regular individual Pulse Checks with team members
• Review and approve time off requests while ensuring coverage
• Monitor staff performance and productivity
• Conduct annual performance reviews
• Develop and implement training programs
• Create career development opportunities

Claims Operations Management

• Oversee pre-litigation claim strategies
• Monitor case management software (CMS) activity
• Ensure compliance with GGRM policies and procedures
• Review and approve settlement recommendations
• Monitor Meaningful Client Contact (MCC)
• Handle escalated provider and client issues
• Coordinate with Investigation Specialists on case development
• Oversee demand package preparation and negotiation
• Ensure smooth transition of cases to litigation when necessary

Department Collaboration & Communication

Strategic Alignment: Partner with the Litigation Manager in weekly strategy meetings to:

• Review cases approaching litigation thresholds
• Discuss complex cases requiring joint expertise
• Align on settlement strategies and timing
• Identify trends affecting both departments
• Plan resource allocation for incoming cases

Case Transition Management: Develop and maintain clear case transition protocols:

• Establish specific criteria for litigation referral
• Create standardized case handoff procedures
• Implement quality control checkpoints
• Monitor transition timelines and efficiency
• Track outcomes of transferred cases

Joint Operations - Lead bi-weekly joint department meetings to:

• Review department metrics and KPIs
• Share best practices and lessons learned
• Address cross-departmental challenges
• Coordinate staff training initiatives
• Align on client communication strategies

Team Integration Initiatives. Foster collaboration between pre-litigation and litigation teams:

• Coordinate joint training sessions
• Facilitate cross-department mentoring
• Organize team-building activities
• Create opportunities for knowledge sharing
• Develop a unified department culture

Process Improvement. Collaborate on continuous improvement:

• Joint evaluation of case management systems
• Development of shared documentation standards
• Creation of unified reporting templates
• Implementation of feedback loops
• Enhancement of client service protocols

Client Experience Management. Ensure seamless client experience:

• Develop unified client communication standards
• Create smooth transition protocols for clients
• Maintain consistent service levels
• Coordinate client education efforts
• Monitor client satisfaction across departments

Resource Optimization. Coordinate shared resources:

• Align on Investigation Specialist priorities
• Manage shared support staff effectively
• Coordinate technology utilization
• Plan for peak workload periods
• Share best practices for resource allocation

Quality Control. Implement joint quality assurance measures:

• Develop shared quality standards
• Conduct regular file audits
• Monitor transition success rates
• Track settlement outcomes
• Measure client satisfaction metrics

Strategic Planning. Participate in joint strategic initiatives:

• Annual department planning sessions
• Quarterly strategy reviews
• Monthly performance assessments
• Weekly coordination meetings
• Daily operational touchpoints

Reporting & Analytics. Develop comprehensive reporting:

• Create unified department dashboards
• Track cross-department KPIs
• Monitor transition metrics
• Analyze settlement trends
• Report joint successes and challenges

Strategic Planning & Process Improvement

• Collaborate with Litigation Manager on case strategies
• Develop and implement best practices
• Create and monitor performance metrics
• Identify opportunities for process enhancement
• Implement quality control measures
• Lead continuous improvement initiatives
• Analyze settlement outcomes and trends
• Develop strategies to maximize pre-litigation resolutions

Administrative Leadership

• Attend regular meetings with Associate Attorneys
• Participate in leadership team meetings
• Maintain department documentation
• Ensure CMS feed and email management
• Coordinate with other department managers
• Contribute to firm-wide initiatives

Experience & Education

• Minimum five years plaintiff claims management experience
• Three years supervisory experience (or equivalent leadership experience)
• Thorough knowledge of personal injury law
• Strong understanding of insurance practices
• High school diploma or equivalent

Technical Skills

• Advanced claim evaluation abilities
• Strong negotiation skills
• Proficiency in case management software
• Excellent analytical capabilities
• Superior communication skills

Preferred Qualifications

• Bachelor's degree in Legal Studies
• Experience in both claims and litigation
• Bilingual in English and Spanish
• Authorized Nevada Notary
• Advanced settlement negotiation training