First-Line Supervisors of Personal Service Workers

Directly supervise and coordinate activities of personal service workers, such as flight attendants, hairdressers, or caddies.

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Train workers in proper operational procedures and functions and explain company policies.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Inform workers about interests or special needs of specific groups.
• Resolve customer complaints regarding worker performance or services rendered.
• Requisition necessary supplies, equipment, or services.
• Analyze and record personnel or operational data and write related activity reports.
• Furnish customers with information on events or activities.
• Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
• Take disciplinary action to address performance problems.
• Recruit and hire staff members.
• Participate in continuing education to stay abreast of industry trends and developments.
• Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
• Direct marketing, advertising, or other customer recruitment efforts.
• Apply customer feedback to service improvement efforts.

• Assign duties or work schedules to employees.
• Inspect facilities.
• Inspect equipment to ensure proper functioning.
• Explain regulations, policies, or procedures.
• Train service staff.
• Evaluate employee performance.
• Maintain knowledge of business operations.
• Explain regulations, policies, or procedures.
• Resolve customer complaints or problems.
• Order materials, supplies, or equipment.
• Prepare operational reports or records.
• Provide attraction or event information to patrons.
• Develop plans for programs or services.
• Evaluate employee performance.
• Perform human resources activities.
• Maintain professional knowledge or certifications.
• Supervise service workers.
• Promote products, services, or programs.
• Resolve customer complaints or problems.

• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Automated external defibrillators AED
• Computer laser printers
• Desktop computers
• Inventory management systems
• Laptop computers
• Microsoft Office
• Microsoft Word
• Multi-line telephone systems
• Personal computers
• Photocopying equipment
• Point of sale POS software
• Timekeeping software
• Web browser software
• Work scheduling software

• Medical, Dental, Vision
• 401K
• PTO
• Life Insurance, Short-term disability
• Free Crunch Fitness membership
• Discounted Personal Training Sessions
• Continued education
• Aggressive earning potential
• Exciting team environment
• Growth opportunity in a rapidly growing company