Associate Operations Manager

As an Associate Operations Manager at CloudKitchens, you will be integral to the success of our ghost kitchen facilities. Your primary responsibility will be to oversee daily operations, ensuring that everything runs smoothly and efficiently. This includes managing the facility's maintenance, onboarding prospective partners, and delivering exceptional customer support. You will be working in a dynamic environment where your leadership and operational skills will directly impact the success of our restaurant partners and the overall customer experience. In this role, you will lead and train a dedicated facility team, focusing on scheduling, training, and performance management. You will be responsible for managing a highly efficient order fulfillment process, ensuring that our customers receive their food in a timely manner while maintaining high standards of service. Cultivating a positive and inclusive work environment will be essential, as you will foster teamwork and communication across various teams and departments. You will also conduct routine inspections and maintenance audits on critical equipment such as HVAC units, refrigeration units, water heaters, and ice machines. With the support of subject matter experts, you will perform general upkeep and handle minor repairs, coordinating with external vendors for specialized services when necessary. Ensuring health and cleanliness will be a top priority, as you will manage a janitorial team and uphold cleaning and sanitation protocols in compliance with local health and safety regulations. As the primary point of contact for restaurant partners, you will build and maintain trusting relationships, addressing any issues that arise and managing the overall partner experience to prevent churn and extend partner lifecycle. Additionally, you will participate in administrative and strategic planning sessions, training with senior positions in support, data analytics, and reporting. You will review and report on key performance indicators (KPIs) to facility management and contribute to goal setting, while also managing and reporting the facility's profit and loss (P&L) to understand the key drivers for achieving profitability.

Responsibilities

• Lead and train a dedicated facility team, handling scheduling, training, and performance management.
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• Manage a highly efficient order fulfillment process, delivering excellent customer service.

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• Cultivate positive and inclusive work environments, fostering teamwork and communication across teams and departments.

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• Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines.
• Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services.
• Manage a janitorial team to uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations.
• Monitor partner compliance with safety and health department protocols.
• Enforce proper waste disposal procedures, responding promptly to cleaning-related emergencies.
• Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
• Manage the overall partner experience, preventing churn, and extending partner lifecycle.
• Train with senior positions in support, data analytics, and reporting.
• Participate in planning sessions with management and peers.
• Review and report KPI metrics to facility management and contribute to goal setting.
• Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.Requirements

• Mid-level experience in operations management or a related field.
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• Strong leadership skills with experience in team management and training.

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• Excellent customer service skills and the ability to build relationships with partners.

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• Knowledge of health and safety regulations related to food service and kitchen operations.
• Ability to conduct maintenance audits and manage facility upkeep.
• Strong analytical skills for reporting and understanding KPIs and P&L.Nice-to-haves

• Experience in the food service industry or with ghost kitchens.
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• Familiarity with data analytics tools and reporting software.

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• Previous experience in a customer support role.Benefits

• Base salary of $60,000 per year.
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• Bonus opportunities based on performance.

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• Equity in the form of Long-Term Incentive Plans (LTIPs).

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $60,000