What are the responsibilities and job description for the Seasonal Experiences Expert position at Ghost Ranch Education and Retreat Center?
The Experience Expert is assigned to each guest group that comes to Ghost Ranch ensuring every guest group has a smooth and positive experience while onsite. The Experience Expert checks in regularly with each leader and group so that all needs are met and questions are answered before and while they are physically at the Ranch. Flexible schedule is required depending on the schedule of guest groups.
- Assists current Experience Expert with guest group leaders, instructors, and guests.
- Accepts direction and responsibilities from current Experience Experts
- Follows up with group leaders for submission of room lists and special requests, hands the list off to Reservation Specialists.
- Ensure any meeting room or public space that a guest group will be using is clean and set up to their specifications prior to arrival. Communicates all set up needs to volunteers/kitchen staff etc. no later than two weeks in advance if volunteer assistance is needed.
- Meet and accompany group guest lead or instructor to meeting spaces to ensure complete and satisfactory set-up.
- Put together packets, badges/bracelets, participant rosters, and any additional meeting materials needed etc. for each group for their arrival. (Request assistance from guest services associates or summer staff if needed and available).
- Greets assigned guest groups when they arrive at Ghost Ranch and helps them get checked in and into their assigned rooms.
- Checks in with guest groups at least daily when they are at the Ranch to help accommodate needs and address any issues. If Experiences Expert will be out of the office one day when a guest group is at the Ranch, this needs to be communicated with the group lead or instructor so that all needs are accommodated before Experiences Expert has the day off.
- If any issues can not be resolved or if further assistance is needed, communicate with Experiences Manager to help provide this assistance.
- Be available to each group to answer questions before arrival, during the stay, and after departure.
- Debriefs with current Experience Experts and/or Experiences Manager
