Director of Guest Services

DESCRIPTION:

The Obsidian Theatre Festival, produced by GhostLight Creative Productions, Incorporated and Nicely Theatre Group, is CALLING for a Production Coordinator for its fifth season.

ABOUT:

The Obsidian Theatre Festival centers Black stories, through an invigorating celebration of new work by emerging Black voices. Produced by Detroiters in the city of Detroit, the Obsidian Theatre Festival illuminates the rich diversity of experiences relevant to the African diaspora.

The Obsidian Theatre Festival accepts applicants of every identity, and does not discriminate on the basis of identity, including but not limited to: race, creed, color, gender, gender identity, gender expression, age, ethnicity, national origin, immigration status, sexual orientation, religion, HIV serostatus, disability, height, weight, veteran status, marital status, or economic class.

The Obsidian Theatre Festival will be presented in 3 parts

• OTF Main Stage: Featuring full-length plays that examine the diversity of the black experience.
• Musical Theatre Showcase: Staged readings of new musicals, highlighting an important step in the development of new work.
• Obsidian Theatre Festival’s 5th Anniversary Concert: A musical celebration in honor of our 5th season

For more information about The Obsidian Theatre Festival please visit

LOCATION: Detroit, MI

SEEKING: A DIRECTOR OF GUEST SERVICES with experience in Theatre and Musical Theatre. BIPOC artists are strongly encouraged to submit.

• A candidate who is flexible, strategic and able to work in a collaborative space.
• A candidate who is skilled in communicating clearly, with tact and discretion, as well as maintaining confidentiality.
• Candidates within close proximity to Detroit Metro area are strongly preferred

RESPONSIBILITIES:

• The DIRECTOR OF GUEST SERVICES will report to the Associate Artistic Director/ General Manager & the Associate General Manager
• Attend OTF Staff Retreat in January 2025 TBD
• Attend weekly virtual Departmental Breakout Meetings TBD
• Attend and lead Front of House Orientation in June TBD
• Attend any additional meetings, as needed
• Interpersonal Skills
• Have an inviting and positive demeanor
• Act as the first point of contact for guests.
• Diffuse conflict or tense situations with guests.
• Listen to guests if they have any concerns.
• Strong communication skills
• Box Office
• Take in house training for OTF Ticket Sales and Policies
• Monitor all ticket sales
• Book tickets via in person or on the phone quickly and accurately. Both for single and group sales bookings.
• Run box office ticket reports.
• Report Ticket Sales and progression to the Executive Staff
• Help establish high customer service.
• Provide guests with further assistance as needed.
• Provide assistance for resolving guest issues.
• Take notation of any accessible seating requests and needs
• Work with Front of House Staff
• Train and supervise Front of House Staff and Swag Sale Reps
• Supervise ticket check in process for all performances
• Guide guests to seats and other necessary locations in the theatre
• Coordinate and communicate with FOH about any guest concerns
• Be cognizant of accessible seating and make notations of any needed seating during the reservation process
• Have the ability to multi-task
• Pick up theatre house in between shows with FOH Staff
• Set up lobby as needed
• Help with closing down of theatre if needed
• Support the Associate General Manager in supervising the Hospitality Coordinator and the OTF Lounge.
• The Hospitality Coordinator will oversee the outside OTF Lounge where guests can relax and purchase food and beverages from sourced food trucks.
• Begin planning out the OTF Lounge events and schedule.
• Support finding available food truck vendors for the OTF Lounge.
• Being a representative of OTF to the public
• Being a source of information and knowledge to guests on various matters such as The Festival, merchandise, and the theatre.
• Accommodating general and unique requests.
• Merchandise
• Strong organizational skills.
• Set up, supervise, and close merchandise stand.
• Oversee sales and payment for OTF Swag merchandise.
• Keep track of inventory.
• Run sales reports.
• Report Sales to Executive Staff

QUALIFICATIONS:

• Experience working on a variety of projects such as musicals, straight plays, cabarets and new work is preferred
• Excellent Customer Service Skills
• Basic mathematical skills
• Ability to problem solve and think on your feet
• Ability to be on your feet for long periods of time
• Strong organizational, leadership, time management, administrative and mentoring skills
• Outstanding judgment and ability to prioritize varying tasks efficiently and safely
• Ability to work under pressure while multitasking
• Able to coordinate timely responses between internal departments
• Must be able to work extended hours, nights and weekends
• Excellent written and communication skills.
• High level of computer proficiency with knowledge of Google Suite

SAFETY:

• We are committed to the health and safety of all of our artists, employees and guests. In order to maintain the safest environment possible, all Obsidian Theatre Festival staff, artists, creative teams, crews, and ushers are encouraged to be fully vaccinated against Covid 19 (both rounds of vaccinations.)
• Maintain safe work conditions in keeping with OTF’s health and safety guidelines and COVID19 protocols throughout the production process

SCHEDULE:

The DIRECTOR OF GUEST SERVICES position’s estimated workload averages 10-15 hours per week prior to production weeks, with an increase to 40 hours during production week. Looking for someone to start March 1, 2025.

Will be required to be in person in June. Office will be located in Downtown Detroit.

SCHEDULE:

Weekly Virtual Business Management Meetings: TBD

Weekly Departmental Breakout Meetings: TBD

Staff Retreat: January 2025 TBD

Main Stage Virtual Orientation: May 19th

Virtual Rehearsal (Main Stage Only): Starts May 19th

In Person Rehearsal (Main Stage Only): Starts May 27th

MT Showcase Virtual Orientation: June 8th

In Person Rehearsal (MT Showcase/Obsidian Cabaret): Starts June 9th

Begin In Person Work (in the Downtown Office): Mid June

Main Stage Tech: Begins TBD

MT Showcase Dress: June TBD

Front of House Orientation: June TBD

Performances: June 26th-June 29th

Strike/Load Out: June 30th

COMPENSATION: Flat Fee: $4500.00(USD) This fee will be split into payments and received biweekly.

APPLICATION INFORMATION: Please fill out the Google Form (link below) and submit your Cover Letter and Resume per the instructions inside the form by December 30th.

Director of Guest Services Google Form:

If you have any questions please email,

For more information about The Obsidian Theatre Festival please visit

Job Type: Part-time

Pay: $4,500.00 per year

Expected hours: 10 – 40 per week

Work Location: Hybrid remote in Detroit, MI 48202

Salary : $4,500