AREA PORTFOLIO MANAGER - (DTLA)

As the Area Portfolio Manager, you are a team builder and leader who provides support, mentorship and direction to ensure high level of Employee and Resident Engagement.

You are responsible for meeting the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You accomplish these goals through leading your team in creating the greatest possible living experience and well-being of all individuals associated with the Community, both team members and residents. You thrive on sharing your knowledge and creating a better future for GHP.  You are the number one Ambassador of the GHP Culture and Vision within your Community.  

Customer Experience and Leadership:

• Creates and maintains a safe, respectful, and productive environment for all team members at the community.

• Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
• Oversees the day-to-day financial, sales, marketing, maintenance and operations of the Community.
• Promotes regular communication and transparency within the Community through daily huddles, regular team and one-on-one meetings.
• Empowers employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent the challenges in the future.

Sales and Marketing:

• Monitors and drives rental activity including traffic, move-ins, move-outs, closing ratios and notices to ensure financial performance requirements for assigned Community are being met.
• Demonstrates understanding and knowledge of the competitive property markets and ensures Leasing Team is up to date on opportunities and areas of focus.
• Regularly conducts market analysis and develops leasing and pricing strategy accordingly.
• Manages all Marketing activities within budgetary guidelines to maintain and exceed occupancy requirements.

Financial Performance

• Maintains fiscal oversight and is responsible for YOY revenue growth, income maximization and expense control for the Community.
• Proactively monitors Community performance and creates action plans to address opportunities and demonstrate positive trend.
• Participates in the development of budget reporting and projected annual variances from budget.
• Participates in the preparation of annual operating and capital expense budgets for approval.
• Collaborates with Corporate Collections team on collection efforts.
• Works closely with the Accounting team on month-end activities to ensure financials are accurate and accounting activities have been completed by the Community.

Operations

• Conducts daily walks to ensure compliance in all facets of the Community performance to ensure that the property consistently meets GHP standards, including curb appeal, cleanliness, asset preservation, state of repair, safety and security standards.
• Conducts weekly/monthly property walks with Regional Managers and Regional Maintenance Managers to ensure Community compliance with the GHP standards.
• Acts as final approval for resident Lease Agreement and escalates the case to the Corporate team if necessary.
• Manages compliance with Fair Housing laws and regulations through regular team communication and training.
• Manages compliance with OSHA standards on a daily basis.

PROFESSIONAL REQUIREMENTS

• 4 years managing a resident apartment community of 700-900 units or more experience as a Community Manager and/or Property Manager or a combination of 5 years’ experience managing and leading within a 700-1100 units community with 2-3-year experience as Leasing Manager or similar sales and marketing role within Property Management and 3 or more years as Community Manager in a community of 700 units.
• 3 years experience with financial budget development for the community
• 5 years’ experience using industry software such as Pop Card, Yardi or equivalent Property Management software, Resident Screening Software and intermediate level user of business applications such as MS Office (Word, Excel, Powerpoint)
• Associates Degree in Business Administration and/or ARM or CPM certification required. Bachelors’ Degree or higher preferred.
• 2-3 years experience managing a team of 22-50 team members.
• Strong working knowledge Fair Housing requirements

PHYSICAL REQUIREMENTS:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
• Constantly positions self to bend, stoop, reach, lift
• Occasionally lift/move/carry up to 25lbs with/without assistance
• Constantly works in outdoor weather conditions

The duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.

Salary Range:  $100,000.-$125,000/Annually, D.O.E.

Salary : $100,000 - $125,000