Leasing Specialist (DTLA)

As a Leasing Specialist, you will play a crucial role at GHP. You will be the “face” of the company and responsible for making an extraordinary long-lasting first impression. It is you who will be the first contact for our prospective residents, and it is you who will be the driving force in helping them find the best place to call home. The ideal candidate will have an outgoing and friendly personality, as well as an entrepreneurial mindset.  

 REPORTS TO: Leasing Manager 

 HOW YOU WILL CONTRIBUTE: 

Customer Service:  

• Provide a memorable leasing experience for prospective residents through completing creative and personalized tours. 
• Travel from the Leasing Concierge Center to the client’s preferred communities to showcase all GHP DTLA Luxury properties daily.  
• Create a sense of community and an outstanding living experience for new  
• Assists with all prospect inquiries including application process, tour coordination, lease administration, and approval process to ensure the new resident has the best move-in experience attainable. 
• Works closely with the Move-in Coordinator to ensure the resident moves into an apartment home that is welcoming and ready for move-in at the company’s highest standards. 
• Demonstrates service excellence through the demonstration of company values, our employee promise, policies, and initiatives. 

Sales and Marketing:

• Maintains a working knowledge of all community features and benefits and ensures these are showcased during the sales process with all  
• Creates excitement through creative campaigns, continuous outreach, and social  
• Demonstrates a sense of urgency when making appointments for future residents to visit our community 
• Continuously reach out to potential residents with tailored updates - from the ideal floorplan they’ve had in mind to the lifestyle in the  
•  Creates a pipeline of prospects by ensuring all leads are followed up and addressed daily
• Adheres to sales and occupancy goals, and service standards by consistently delivering a strong closing ratio 
• Shop competitive properties and stays up to date with the competitive market 
• Develops and maintains Reputation Management and Marketing Activities 

 Operations: 

• Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures (g., Fair Housing guidelines, renter’s insurance policy, lease forms, agreements, etc.) 
• Able to communicate leasing qualifications to prospective residents 
• Follow the GHP hospitality standards by ensuring the 'model' apartments and target apartments are ready for the show (g., cleanliness, WOW fridge, green apples) 
• Organize prospect and leasing files 
• Input resident and other pertinent information into the company accounting system On the move-in day, collect move-in funds, renters insurance and perform a move-in inspection, when needed. 
• Obtain necessary copies of documents, keys, parking tags, and key fobs for scheduled move-in. Move-In packets should be ready and prepared before the resident’s move-in date. 
• On move-in day, travel to meet the resident(s) at the assigned property to perform the move-in process, when needed. 
• Travel from the LCC to the client’s preferred communities to showcase all GHP DTLA luxury properties daily.

 YOU HAVE: 

• Desire to deliver an exceptional resident and colleague experience in a fast-paced, high-energy environment 
• Personable, positive, team-oriented mindset 
• Ability to multitask, work independently, and manage competing requests and priorities 
• High school diploma or equivalent experience 
• 2-4 years of practical experience in sales required 
• Knowledge of Fair Housing preferred 
• General computer skills required 
• Must pass background and drug test screening 

 PHYSICAL REQUIREMENTS: 

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community 
• Constantly positions self to bend, stoop, reach, and lift 
• Occasionally lift/move/carry up to 25 with/without assistance 
• Frequently lift/move/carry 10 lbs 
• Constantly communicate, converse, and exchange information with coworkers, vendors, residents, and visitors 
• Ability to remain in a stationary position for extended periods of  
• Frequently operates a computer, 10-key, and other office productivity machinery.   
• Constantly works in low to moderate noise levels 
• Constantly works in outdoor weather conditions 
• Must have a valid California driver’s license & car insurance 
• Must have a personal vehicle for business use 

 Scheduled Hours: 

• Must be available to work on weekends 
• Shift schedule 9 am-6 pm and/or 10 am- 7 pm 
• 40 Hour weekly commitment required 

Salary Range: $21.00-$25.00 per hour, D.O.E. 

Job description is subject to change.

Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork.  There is also free onsite parking.

Salary : $21 - $25