Resident Experience Specialist - Lorenzo

HOW YOU WILL CONTRIBUTE:

Customer Service:

• Leasing:
  • Provide a memorable leasing experience for prospective residents through personalized tours.
  • Assist with prospect inquiries, application process, and move-in procedures.
  • Work closely with the Community Manager and Service teams to ensure a welcoming move-in experience.
  • Demonstrate service excellence, aligning with company values and policies.
  • Manage room and roommate placements.
  • Manage relets and parking.
• Customer Care:
  • Act as the first point of contact for resident inquiries, service requests, and concerns.
  • Mediate conflicts and provide alternative solutions to enhance resident satisfaction.
  • Efficiently handle resident requests, complaints, and contribute to resident retention efforts.
  • Demonstrate service excellence through company values and initiatives.

Sales and Marketing:

• Leasing:
  • Maintain knowledge of community features and benefits, showcasing them during the sales process.
  • Implement creative campaigns, continuous outreach, and social media management.
  • Create a pipeline of prospects through lead follow-ups and tailored updates.
  • Adhere to sales and occupancy goals, staying informed about competitive properties.
  • Complete leasing files and resident paperwork.
  • Conduct renewals and resident outreach.
• Customer Care:
  • Plan and host community events to enhance resident engagement.
  • Conduct outreach to foster new leads.
  • Assist with designing flyers, brochures, and other collateral as needed.
  • Utilize social media outlets for resident engagement. Create videos and posts.
  • Contribute to the resident renewal process by presenting renewal options.

Operations:

• Leasing:
  • Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures (e.g. Fair Housing guidelines, renter’s insurance policy, lease forms and agreements, etc.).
  • Ensure ‘model’ and target apartments are ready for show, following GHP hospitality standards.
  • Organize resident and property files and input information into Yardi accounting system.
• Customer Care:
  • Contribute to the cleanliness and curb appeal maintenance of the property.
  • Conduct compliance inspections and prepare notices for residents as instructed.
  • Generate and follow up on maintenance work orders, ensuring effective communication with residents.
  • Maintain office cleanliness.

Other duties as assigned.

You Have:

• Desire to deliver exceptional resident experiences in a fast-paced, high-energy environment.
• Personable, positive, team-oriented mindset.
• Ability to multitask, work independently, and manage competing priorities.
• High school diploma or equivalent experience
• 1-3 years’ practical experience in sales or customer relations.
• Strong interpersonal communication skills.
• Ability to resolve conflict and be solution oriented.
• Knowledge of Fair Housing preferred.
• General computer skills required.
• Must pass background and drug test screening.

PHYSICAL REQUIREMENTS:

• Frequently move/traverse, ascend/descend stairs in/around apartment homes and community.
• Constantly positions self to bend, stoop, reach, lift.
• Occasionally lift/move/carry up to 25lbs with/without assistance.
• Frequently lift/move/carry 5lbs
• Constantly communicate, converse and exchange information with coworkers, vendors, residents, and visitors.
• Ability to remain in a stationary position for extended periods of time.
• Ability to observe details at close range (within a few feet of the observer).
• Constantly operates computer, 10-key and other office productivity machinery.
• Constantly works in low to moderate noise levels.
• Constantly works in outdoor weather conditions.

Benefits: Fully paid medical insurance available to employees along with dental, vision. Other benefits include: flexible spending account, Life/AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork.  There is also free onsite parking.

Salary Range: $18-$20/hour DOE

Salary : $18 - $20