What are the responsibilities and job description for the ASSISTANT GENERAL MANAGER- STUDENT HOUSING (DTLA) position at GHP Management Corporation?
Customer Experience and Leadership :
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Provides leadership for the Community by setting a Service Excellence standard and inspiring the teams to achieve it.
Oversees the day‐to‐day financial, sales, marketing, maintenance and operations.
Promotes regular communication and transparency within the Community through daily huddles, regular team and one‐on‐one meetings.
Promotes and upholds company values, employee promise, policies.
Efficiently handles resident requests.
Creates and develops systems to allow for multiple touchpoints with residents.
Focuses on identifying challenges early and uses them as opportunities to develop the team and take corrective measures as necessary.
Empowers employees to solve problems and achieve goals through immediate resolution by training the team on how to prevent challenges in the future.
Selects, hires, trains, coaches and provides feedback to the team to deliver Service Excellence.
Owns the employee experience, drives employee satisfaction and elevates team engagement.
Establishes a learning culture and maintains a strong connection of the community team.
Provides reinforcing and developmental feedback to direct reports on a regular and timely basis.
Performs comprehensive annual reviews of all direct reports and ensures all staff reporting into your region are receiving adequate reviews. Creates personal goals for individuals.
Sales and Marketing :
Supports Sales, Leasing and Outreach Manager to develop advertising and sponsorship packages tailored to local schools and organizations designed to generate revenue in the form of renewals.
Periodically audits and reviews leasing and renewals documentation addressing issues with the Leasing Manager and file auditors.
Stays up to date with market conditions, competition, and the latest resident profiles of the property, utilizing information to establish strategies to address the changing climate.
Supports the leasing department and resident services department in meeting their new lease and renewal sales goals weekly, monthly, quarterly, and annually, pushing to meet and exceed where possible.
Supports all outreach marketing events for departments and works closely with the department manager to ensure the highest return on investment.
As Assistant General Manager, responsible for all Reputation Management activities including Yelp, Apartment Rating, Facebook, Instagram and other social platforms to meet the GHP expectations.
Operations :
Provides big‐picture / corporate directives pertaining to annual marketing and lease‐up strategy, ensuring lease‐up and occupancy goals, coordination of the “turn” process, evaluating, motivating, staffing, assistance in development of annual operating budgets, and coordination of monthly, quarterly, and annual financial reports to ownership.
Develops, reviews, revises and implements property-wide policies and procedures within the parameters of company policy, values, and culture.
Turn Process Management : responsible for vendor management throughout the turn process including documentation contracts, units assigned for service, and final documentation to accounting for invoicing.
Oversees the Maintenance and Resident Services Offices in the work order processes which meet the expectations of the company and the residents.
Regularly audits property onsite files to ensure proper resident qualification and screening processes are being followed in accordance with company policy and procedure.
Develops and implements systems for parking and relets that allow for YOY metrics / performance tracking for sales, assignments, parking types, relet types, etc.
Manages compliance with Fair Housing laws and regulations through regular team communication.
Manages compliance with OSHA standards on a daily basis.
PROFESSIONAL REQUIREMENTS :
3-5 years managing within a Student Housing Community of 1,000 units or more experience as an Assistant Community Manager and / or Property Manager or a combination of 3 years’ experience managing and leading within a 700-1100 units community with 2-3 years’ experience as Leasing Manager or similar sales and marketing or resident services role within Property Management and 3 or more years as Assistant Community Manager in a community of 700 units.
3 years experience with financial budget development for the community.
5 years’ experience using industry software such as CRM and lead management systems, Yardi or equivalent Property Management software, Resident Screening Software, and intermediate level user of business applications such as MS Office (Word, Excel, PowerPoint).
Associates Degree in Business Administration and / or ARM or CPM certification required. Bachelor’s Degree or higher preferred.
2-3 years experience managing a team of 50-75 team members.
Strong working knowledge of Fair Housing requirements.
PHYSICAL REQUIREMENTS :
Frequently move / traverse, ascend / descend stairs in / around apartment homes and community.
Constantly operates computer and other office machinery.
Constantly positions self to bend, stoop, reach, lift.
Occasionally lift / move / carry up to 25lbs with / without assistance.
Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors.
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