As the Maintenance Manager , you are a team builder and leader who provides support, mentorship and direction to ensure high level of Employee and Resident Engagement.
You are responsible for achieving cleanliness, maintenance, aesthetics and the Owner's asset performance expectations within your Community. You accomplish these goals through leading your teams in creating the greatest possible living experience for our residents and executing the Service projects within your Community. You thrive on sharing your knowledge and creating a better future for GHP. You are the number one Ambassador of the GHP Culture and Vision on your team and a trusted partner to your Community Manager.
REPORTS TO : COMMUNITY MANAGER
HOW YOU WILL CONTRIBUTE :
Customer Service and Leadership :
- Provide leadership and guidance for the community team by setting a Service Excellence standard and inspiring the Service Team to achieve it.
- Promote and uphold company values, employee promise, policies, and initiatives.
- Establish a learning culture and maintain a strong connection of the Service Team to GHP.
- Select, hire, train, coach and provide feedback to the Service Team to deliver Service Excellence
- Own the employee experience, drive employee satisfaction and elevate team behaviors
- Own the residents' living experience, drive residents' satisfaction and increase residents' loyalty through your team's performance
- Establish a learning culture and maintain a strong connection of the Service Team to GHP
Maintenance Operations :
Conduct daily walks to ensure compliance in all facets of the Community performance to ensure that the property consistently meets GHP standards, including curb appeal, cleanliness, asset preservation, state of repair, safety and security standards.Ensure asset preservation and prevent deferred maintenance issues.Demonstrates pride in Community aestheticsManage and oversee repairs and upkeep of the Community and ensures timely completion within 24-48 hourManage and oversee the preparation of vacant units for market ready and ensure compliance with GHP standards of quality and timeliness of the unit turn.Manage and oversee the proper storage of the maintenance tools, equipment, supplies and cleaning inventoryTrain the Service Team on GHP and community policies, including OSHA (Occupational Safety & Health Act) standardsPlans and executes of major appliance installationsManages Service Team's performance related to maintenance operations such as : plumbing, painting, appliance repairs, electrical tasks, heating and air conditioning, carpentry work, pool upkeep, fire systems, and grounds upkeepParticipates and oversees the activities related to the Move-In and Move-Out experience, ensuring our market readies meet GHP quality standardsEfficiently manage expenses and capital to meet budget requirementsPartner with vendors to ensure project completion and quality standards are metMaintain a fundamental working knowledge of all community documentation and resident guide policies and proceduresEnsure timely communication with Community Manager, Regional Managers, Regional Maintenance Managers, other Community teams, and stakeholders to anticipate and prevent future concernsParticipate and prepare for quarterly inspection processes at the CommunityAs needed participates in bank walks and city inspectionsMakes budget recommendations for cap X projects.CORE COMPENTENCIES
Analytical- regularly makes decisions and solved problems by analyzing information and evaluating results to choose the best solution and solve problems.Business and Financial Acumen - must be able to synthesis complex financial information and interpret financial resultsCommunication - Communicates with Supervisors, Peers, or Subordinates providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.Leadership- Has an ability to inspire and lead others to goal achievement through day to day interaction.Conflict Resolution- has an ability to remain calm during difficult situations, resolve conflicts and negotiating with others handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.Organization - Organizes, plans, and prioritizes workPROFESSIONAL EXPERIENCE
5-7 years' as a Maintenance Manager within a property of at least 800 units managing service teams of 20 , preferably within a Class A Luxury property and / or 3 -5 years as a Maintenance Manager within a property of at least 700 units, preferably within a Class A Luxury property and / or combination of 5 years as Assistant Service Manager / Lead role with supervision over 15 team members within a community of 800 units. 1-3 years' experienced in multi-building service management.HVAC certified a plusKnowledge of OSHA standardsWorking knowledge and ability to recognize repair requirements for plumbing, electrical, HVAC, carpentry, pool upkeep, fire systems and grounds upkeepingA High School Diploma or equivalentExcellent customer service skillsAbility to understand basic instructions verbally or in written formAbility to multi-task and have good organizational skillsPHYSICAL REQUIREMENTS
Regular and physical Attendance requiredFrequently move / traverse, ascend / descend stairs in / around apartment homes and communityConstantly positions self to bend, stoop, reach, liftOccasionally lift / move / carry up to 25lbs with / without assistanceFrequently lift / move / carry 5lbsConstantly communicate, converse and exchange information with coworkers, vendors, residents and visitorsAbility to remain in a stationary position for extended periods of timeAbility to observe details at close range (within a few feet of the observer).Constantly operates computer, 10-key and other office productivity machinery.Constantly works in low to moderate noise levelsConstantly works in outdoor weather conditionsThe duties and responsibilities described are not a comprehensive list and additional tasks will be assigned.Salary Range : $80K - $85K Annually, DOE
Benefits : Fully paid medical insurance available to employees along with dental, vision. Other benefits include : flexible spending account, Life / AD&D insurance, pet insurance, Employee Assistance Program, TicketsAtWork. There is also free onsite parking.
Salary : $80,000 - $85,000
