Office Manager

Description

GI Alliance is seeking an individual with an LPN/RN degree and a strong managerial background to work in a medical office setting as an Office Manager.

Position Purpose

Responsible for personnel management and oversight of clinic operations. Responsible for the enforcement of clinic policies and procedures. Responsible for managing the daily operations of the office.

Responsibilities/Duties/Functions/Tasks

• Manage daily operations, efficiency, and productivity of the (4) clinics.
• Providing daily oversight and guidance to employees.
• Write weekly schedules
• Conduct monthly meetings with staff on office policy and procedure changes.
• Attend monthly meetings with Practice Managers within the organization.
• Maintain a good working relationship with satellite offices management team and the entire leadership team
• Resolving patient issues in-person or over the phone.
• Support staff when staffing shortage: answer phones, chart prep, scheduling, and rooming patients.
• Travel between locations as needed
• Working knowledge of our Central Call Center processes.
• Working knowledge of the Front Desk policies and procedures
• Assists in recruiting, hiring and training of staff.
• Working knowledge of outlook, word, excel.
• Provide daily guidance to staff, remaining visible throughout the day.
• Weekly monitoring of pathology, radiology tracking books, bumped lists, ERX, messages, document queues, etc.
• Monitor MA’s documents, messages and Rx’s to make sure work is completed timely.
• Responsible for helping to manage personnel related activities including, time off requests, disciplinary documentation, performance evaluations and overtime management.
• Directs phone and computer problems to IT
• OSHA compliance
• Audits of the clinical staff. (work and safety issues)
• Monitoring the ordering of medical supplies.
• Coordination of completion on setting up/tracking of classes/testing for clinical staff.
• Establish and maintain effective working relationships with employees and management.
• Define needs in complex situations and works toward resolution, bringing in Human Resources and Physicians when necessary.
• Recommends transfers, promotions or terminations of employees when indicated with review of Human Resources.
• Establishes goals for clinical side of practice, works with other departments in carrying out practice goals.
• Traveling to other office locations daily/weekly.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

Qualifications

Qualifications

EDUCATION: Bachelors Degree is preferred.

EXPERIENCE: Minimum of threefive years medical office management. Experience in internal medicine or GI is preferred.

Performance Requirements

• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of computer programs and applications.
• Knowledge of CPT and ICD-10 coding.
• Knowledge of managed care, Medicare, and Medicaid guidelines.
• Skill in effective personnel management including training staff and delegating duties.
• Skill in written and verbal communication.
• Ability to work effectively as a team member with physicians and other staff.
• Ability to flexibly respond to changing demands.
• Ability to plan, organize, prioritize and direct the work of others.
• Ability to sort and file materials correctly by alphabetic or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Prior experience interviewing candidates and determining staffing needs.
• Experience credentialing physicians and mid-level providers
• Experience managing patient issues
  
  

GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.

Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.

NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.

No phone calls or agencies, please.

EEO/AA-M/F/disabled/protected veteran