What are the responsibilities and job description for the Telephone Triage Nurse position at GI Alliance?
GI Alliance is seeking an experienced Telephone Triage Nurse.
Duties of this position include, but are not limited to, the following:
Position purpose
Telephone Triage Nurse will be responsible for patient assessments, patient needs by responding to patients over the phone line. Collaborate with providers ensuring quality patient care in compliance with local, state and federal regulations and accreditation standards.
Responsibilities/Duties/Functions/Tasks:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Monitors, prioritizes, and responds to triage needs on the phone line.
- Responds to patient inquiries, prioritizing responses and routing urgent situations to a physician or a provider.
- Talks directly to patients on the telephone to schedule patients to their physician during office hours.
- Maintains accurate and detailed documentation and follows patient privacy in accordance with HIPAA and company policies and procedures.
- Arranges appointments for patients who need to see a physician. Consults with physician as needed.
- Delivers patient education, according to the individualized needs of the patient and as prescribed by the Provider and/or Group policy.
- Serve as a clinical resource and professional role model for other staff.
- Prioritizes work tasks and services and completes tasks in a timely manner.
- Maintains accurate, clear and concise progress notes, problem lists, and medication lists.
- Communicates respectfully with staff, consultants, and patients.
- Performs other duties as assigned.
Qualifications
Education: Associates degree in nursing. Active and valid nursing license in good standing from the state the practice is located in.
Experience: One (1) year triage experience preferred.
Additional Qualifications: N/A
Performance Requirements:
- Excellent communication skills, both written and verbal.
- Proficient technical (computer) skills.
- Ability to multi-task and prioritize.
- Self-motivated with initiative.
- Strong sense of ethics.
- Patient-minded focus
- Team player
GI Alliance is an Equal Opportunity Employer. We are committed to creating an inclusive, welcoming, and equitable work environment. Our company values and celebrates the diversity of our physicians, staff and patients. We firmly believe our service is greatly enriched by our diversity of thought, experience, perspective, culture, and background.
Please Note: All job offers are contingent on the successful completion of pre-employment criminal history check.
NOTE: ALL APPLICATIONS MUST BE COMPLETED IN FULL FOR CONSIDERATION.
No phone calls or agencies, please.
EEO/AA-M/F/disabled/protected veteran
