What are the responsibilities and job description for the Lead Host position at Giant?
As the first (and last) point of contact, A Giant Lead Host are friendly and warm, yet professional and exacting. We are looking for well-presented, engaging individuals who will be excited to provide knowledgeable, approachable, efficient, energetic, and thoughtful service while upholding Giant’s standards and values.
Responsibilities
Responsibilities
- Greet all guests entering the restaurant and thank all guests leaving the restaurant
- Manage reservation system
- Understand and operate the reservation/seating system
- Ensure reservations are prioritized and seated in a timely manner
- Strive to accommodate walk-in guests whenever possible
- Clearly and politely communicate with guests when delays and/or waits occur
- Maintain an organized floor by quickly and efficiently seating guests accordingly
- Maintain professional and warm guest communications - inside the restaurant or via phone/email
- Recognize key people in the industry, VIP guests and personnel related to the company and follow company protocol related to their visit
- Communicate respectfully and clearly with service team and management
- Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
- Engage management for any guest issue or complaint
- Maintain cleanliness and organization at the host stand and front door area
- Additional service and/or operational tasks as determined by manager
- Assist teammates to anticipate all other FOH needs
- Minimum 2 year of lead host, Maître D and restaurant experience in a high volume environment
- Excellent communication and interpersonal skills
- Must possess exceptional work ethic, strong sense of hospitality, and a collaborative attitude
- Ability to work in an organized and professional manner
- Receptive to constructive criticism and performance feedback
- Able to work in a standing/walking position for long periods of time
- Ability to demonstrate quick thinking and adaptability in a constantly changing environment
