What are the responsibilities and job description for the Customer Service Representative position at Gibraltar Industries?
Main Activity
Specific Activities
Measure of Performance
Manage Account / CS Transactions for Assigned Channel Partners
- Customer order entry to ERP
- Quoting as required providing price, availability, freight charges and drawings or product configuration
- Fielding phone calls / inquiries from assigned accounts or other channel partners needing assistance
- Expediting / following up on Orders
- Professional interaction with Schedulers, Production Supervisors, Shipping, Quality, Sales and others to carry out order fulfillment processing
Customer Satisfaction Survey Results and Order Entry Accuracy Report Metrics
Perform Specialized Account Maintenance Functions
Reporting metrics related to accuracy and timeliness
Handle end-user / influencer inquiries and lead referrals
Customer Satisfaction Ratings and Revenue Target Attainment
Support sales efforts
Revenue Target Attainment
Product knowledge
Customer Satisfaction Survey Results
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
