CMA - Accountable Care Organization (ACO) - Full Time

GENERAL SUMMARY
The Certified Medical Assistant (CMA) is a non-professional staff member who performs duties, both administrative and clinical, and obtains clinical information/data. Communicates effectively with other ACO staff. The responsibility for direct oversight is that of the Director or nurse of the ACO. This position will assist the ACO Director in monitoring quality performance goals as well as work with Clinic Staff, Clinic Managers, and Providers to improve overall patient quality. This position will provide assistance with the management, tracking, and reporting of certain ACO initiatives such as Chronic Care Coordination (CCC), Transitional Care Coordination (TCC), and Medicare Annual Wellness Visits (AWV).

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Create ad-hoc reports on quality data within the GAH clinics.
• Build relationships with Clinic Staff, Clinic Managers, and Providers and serve as a key resource for data as it pertains to the ACO.
• Track and update the ACO Director on CCC, TCC, and AWV.
• Works with staff to coordinate managed care Quality data.
• Helps carry out process improvements as it pertains to clinic quality.
• Work with external entities such as the Illinois Rural Community Care Organization (IRCCO) to provide necessary report and data.
• Identify patients that are considered high cost utilizers of the Emergency Departments and assist these patients with getting in to see their Primary Care Physician (PCP).
• Perform other duties as assigned.

PHYSICAL REQUIREMENTS

1. Ability to work effectively with diverse populations.
2. Ability to communicate technical information to non-technical personnel.
3. Skill in performing safety inspections and ensuring compliance with regulatory safety standards.
4. Knowledge of federal, state and local safety regulations, protocols, and/or procedures.
5. Ability to investigate and analyze information and to draw conclusions.
6. Ability to react calmly and effectively in emergency situations.
7. Skill in performing safety inspections ensuring compliance with OSHA and NFPA safety standards.
8. Ability to lift and carry files weighing up to 10 pounds, lifting up to 10 feet on a daily basis, and standing up to 1 hour if necessary.
9. Physical strength to perform the following lifting tasks:
a. Floor to Knuckle- 20 pounds
b. 12” to Knuckle- 30 pounds
c. Knuckle to Shoulder- 20 pounds
d. Shoulder to Overhead- 10 pounds
e. Carry 14 feet- 20 pounds
f. Push 25 feet- 10 pounds
g. Pull 10 feet- 10 pounds
10. Ability to develop, implement, and enforce safety programs and protocols.
11. Ability to gather data, compile information, and prepare reports.
12. Ability to respond on call requests after hours in a timely and appropriate manner.
13. Visual acuity necessary to observe, obtain information and use documentation.
14. Auditory acuity to hear patient/family/others for the purpose of communication

REPORTING RELATIONSHIP

Reports to ACO Director

EDUCATION, KNOWLEDGE AND ABILITIES REQUIRED

1. The CMA is a graduate from an accredited medical assistant program, has passed the national examination administered by the National Board of Medical Examiners, and has achieved certification through the National Healthcareer Association (NHA). Recertification is required every 24 months (2 years) and is accomplished by retesting and completing 10 continuing education credits.

2. The CMA is a graduate of an accredited medical assistant program, who has not taken and passed the national examination. The CMA will be expected to achieve certification within one year of hire.

3. Current BLS certification as required with CMA certification.
4. Proficient in MS Office applications and ability to learn department and job-specific software systems.
5. If certified, maintains certification in Department of Transportation (DOT) and non-DOT drug screening procedures.

INFECTION EXPOSURE RISK LEVEL

Category 2– Minimal Risk – This job exposes you to occasional or in emergency situations to blood, body fluids or tissue. It is recommended that you get the Hepatitis B vaccine

WORKING CONDITIONS

1. Works in a normal office where there relatively few discomforts due to dust, diet, noise, and the like.

2. Works in office with one other employee, potential for personal harm or injury is limited when proper safety precautions are taken. Maintains right to take measures when interviewing or investigating a claim to insist on privacy in the work area.