Receptionist - Family Healthcare of Gibson City #7 - Full Time

Description

GENERAL SUMMARY

Greets, ascertains needs, instructs, directs, and schedules patients and visitors.  Serves as a liaison between patient and medical support staff.  Provides staff support to the Physician and Mid-level practitioner.  Collects information from the patients for entry into computer system for use by the physicians, mid-level practitioner, other staff, and billing.

GIBSON AREA HOSPITAL & HEALTH SERVICES MISSION STATEMENT

To provide personalized, professional healthcare services to the residents of the Communities we serve.

PRINCIPAL DUTIES AND RESPONSIBILITES

1.    Responsible for opening up office @ 8am and closing office at end of day after last patient has left the building and at or after 5pm. (most likely after 5pm most days). Opening includes: unlocking both waiting room doors, turning on waiting room lights & other necessary office lights, open waiting room and staff office blinds,  turn off night message for phones at 8am to allow calls to go thru, unlock front office file cabinet, unlock cash drawer,  make sure waiting room is in neat & orderly manner. Closing includes: locking both waiting room doors, closing all clinic blinds, turn on night message for phones after 5pm, locking front office file cabinet, counting money in cash drawer & logging in cash drawer binder and locking cash drawer, wiping waiting room seats down with sani-cloth wipes using gloves for personal protection, turning off all lights, making sure back door is closed and locked when leaving the building.

2.    Courteously answers multi-line telephone and directs calls to appropriate party or takes accurate message. Required use of multiple phone functions including placing calls on hold, paging system, and message system.
3.    Courteously greets visitors and directs appropriately on to assess needs. 

4.    Checks-in all patients using multiple electronic health records systems.  Verify insurance coverage, patient addresses, phone numbers, and co-pays and money owed on all patient accounts.  Photo ID for proof of identity & insurance card is to be presented at each patient visit. Verify Health Care of Family Services (HFS) for those who have IL Medicaid as coverage using insurance verification web-site MEDI and also verify Primary Care Provider (PCP) of patient. If patient has another PCP listed & patient wants to change PCP to provider scheduled with, staff must call the IL Medicaid managed care company in order to receive reference number to be paid for visit. OB/Gyn visits are excluded for PCP change along with other listed exempt services stated by HFS. Medicaid patients may be seen if they have regular IL Medicaid, Aetna Better Health, BCBS Medicaid, Molina or Meridian insurance. If patient has Molina insurance, go to Molina website to verify patients PCP on Molina website as well as MEDI site. If patient has Aetna Better Health, BCBS Medicaid, or Meridian, go to the Onesource website to verify patients PCP on Onesource as well as MEDI site.  Medicare Part B patients completed “Medicare Questionaire” electronic Form in NextGen must be completed, dated, and saved.

5.    Attaches “Vaccines For Children” eligibility form to fee ticket for all children who have HFS that are receiving immunizations at visit.

6.    Attached CDC Milestones form to fee ticket for applicable age of child for all well-child visits CDC Milestones are for.

7.    Prepares Encounter or “Fee Ticket” forms for patients with appointments & verify with patients that all information is correct before handing over to nursing staff.

8.    Collects money from patients at time of service for co-pays, co-insurance, deductibles, payment of service, or balance on account(s). Checks are to be written payable to Gibson Area Hospital. Credit cards for office related payments are to be swiped with card reader after creating a quickbatch in NextGen or logging on to hospital bill pay website for hospital bills or outside deparment bills. Three credit card receipts are to be printed, 1 for client to keep, 1 for client to sign, and 1 more additional copy. The two remaining receipts are to be placed appropriately in cash box in locked cabinet behind front desk for office manager to complete deposit to send to GAH finance department.

9.    Communicates in a professional manner at all times.

10.    Schedules appointments for the Physicians and/or Mid-level Practitioner and nurse schedules. Schedules all patient appointments for Dr. Katherine Austman for both Watseka location & Gibson City location.

11.    Check appointment reminder status for the next business day by double clicking on the scheduled appointments in NextGen and check “details” section to make sure automated reminder system has reached all patients scheduled. If any bad numbers or unable to reach patient is in this field, review chart and  contact patient for reminder.

12.    Instructs various patients on proper urine collection procedures and escorts to location of restroom facility in order to obtain more accurate specimens for examination

13.    Scans all patient related information into the computer system, such as registration information, insurance cards, hospital reports, ER reports, labs, X-ray reports, and other physician consultation notes, patient photos & IDs etc. for Practice Partners. Scans all patient insurance cards & patient IDs into NextGen.

14.    Sort incoming faxes received first thing in a.m. & throughout the day as needed. Xray/Mammos/ER/Hospital  reports & Labs from GAH of Physicians  and/or Midlevel go into nurses’ folder for nurses to review they have already been inputted electronically successfully thru interface. 

15.    Keep incoming faxes directed to where they need to go.

16.    All other duties assigned by the Office Manager/Physician/Mid-level Practitioner.

Qualifications

PHYSICAL REQUIREMENTS/MENTAL DEMANDS:

1.    Requires sitting or standing for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifts files or paper weighing up to 30 pounds. 

2.    Requires manual dexterity to operate a keyboard, type at minimum of 40wpm, operate a computer, calculator, multi-line telephone, copy/fax machine, and other office equipment.

3.    Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts to hear patient’s verbal communication and gather data to relay.

4.    Involves frequent contact with staff and patients and may require dealing with angry or potentially violent people.

5.    It is necessary to view and type on computer screens for long periods and to work in an environment which can be very stressful.
6.    Clarity of speech for others to be able to understand instructions and interpretation given.

7.    Ability to tell when something is wrong or is likely to go wrong.

8.    Emotional stability conductive to dealing with patients and family members.

9.    May be required to work beyond regular clinic hours.

10.    Exposure to communicable diseases and other conditions common to clinic setting.

11.    Physical strength to perform the following lifting tasks:
•    Floor to waist - 20 pounds
•    14” to waist - 30 pounds
•    Waist to shoulder - 20 pounds
•    Shoulder to overhead - 10 pounds
•    Carry 30 pounds for 30 feet
•    Push 10 pounds/force for 15 feet
•    Pull 10 pounds/force for 15 feet

REPORTING RELATIONSHIP

Report to Office Manager/Respective Physician or Mid-Level Practitioner.

EDUCATION, KNOWLEDGE AND ABILITES REQUIRED:

1.    High school graduate or equivalent. 
2.    Ability to deal with the public in a pleasing and efficient manner.
3.    Ability to use various computer applications and other office equipment.
4.    Ability to speak clearly and concisely
5.    Ability to establish and maintain effective working relationships with patients, employees, and the public.
6.    Knowledge of patients’ rights.
7.    CPR training will be required to pass.

INFECTION EXPOSURE RISK LEVEL

Category 2 - Minimal Risk - This job may expose you occasionally or in emergency situation to blood, body fluids, or tissue.  The Hepatitis B vaccine shall be made available.

WORKING CONDITIONS

1.    Will work in an office with co-workers where traffic may be constant, subjecting you work to interruptions, which can produce stress and fatigue.
2.    Involves frequent contact with staff, patients, and the public and may involve dealing with angry or upset people.
3.    Works in an office where there are relatively few discomforts due to dust or dirt.  There are some exposures to print noise.
4.    May be required to work beyond regular clinic hours.
 

Salary : $15 - $23