What are the responsibilities and job description for the Technical Support Analyst position at Gibson Homewares?
About Gibson
Gibson Homewares is the nation's leading producer of dinnerware, cookware, cutlery, tools, and gadgets - all the essentials needed for prep, cooking, dining, and entertaining.
For over 40 years and spanning four generations as a respected and trusted family-owned company, Gibson Homewares has developed a portfolio of brands across multiple categories. The position is at our corporate offices . Based in Los Angeles (City of Commerce), Gibson is known for delivering product lines with style and value to the global retail marketplace. Gibson's legacy brands include Gibson Elite, Gibson Home, and Soho Lounge. In addition, Gibson is a driving force behind global brands such as Gibson Home, Gibson Elite, Soho Lounge, Bloomhouse, Martha Stewart, Babish, Kenmore, Crockpot, Oster, Mr. Coffee, Sur La Table, Calphalon and Peanuts.
At Gibson, PEOPLE ARE THE #1 PRIORITY . Gibson is always looking for new talent to join our growing team.
For more information, visit us at
Job Title : TECHNICAL SUPPORT ANALYST
The Technical Support Analyst is responsible for supporting end-users' hardware and software needs as well as managing Microsoft 365, the VoIP phone system and security solutions. Will also assist with some server and networking related tasks as needed.
Technical Support Analyst Responsibilities :
Responsible for end-user support with hardware / software issues
Manage Microsoft 365 environments including Exchange Online, SharePoint, OneDrive and Teams
Administer VoIP Phone system
Manage EDR and other security solutions
Administer Active Directory users and groups
Assist with server and network related tasks and issues
Perform scheduled after-hours maintenance as needed
Generate technical reports, memos and instructional materials for end-users
Respond to after-hours emergencies as needed
Technical Support Analyst Requirements :
Full-time position to work in office, Monday to Friday 8 : 30 am to 5 : 00 pm
Minimum of 3-5 years of IT experience with end-user support
Strong working knowledge of Windows operating systems and Microsoft office software
Knowledge of MacOS
Strong working knowledge of Microsoft 365 administration
Knowledge of Windows Active Directory, permissions, group policies
Knowledge of server and networking fundamentals
- Maintain high level of confidentiality with all the Team Member related security and safety matters
Ability to work under pressure in a high volume and fast paced environment
Salary : $24 - $26
