Client Service Representative

Job Summary The Client Service Representative is responsible for providing the highest level of quality Client service, and ensuring excellent internal and external communication to support Client's day to day requirements. This includes order processing, material procurement, coordination of production scheduling, sourcing of special packaging or solutions, coordination of logistics including product shipping, customs clearance and delivery, and invoicing. This position requires direct interface with Clients, suppliers and internal support organizations to ensure timely and accurate deliveries. A high level of responsiveness and service is required for all order duties. Duties and Responsibilities

• Act as a liaison between Clients and G D team to provide first level Client support, coordinating both internally and externally as required.
• Manage communication with the Client and track work in progress (WIP) items on the CSR/Client dashboard. Including regularly scheduled calls to review and update all WIP items.
• Work closely with Clients on card designs and approvals, including coordination with SMEs where required.
• Manage approvals with the relevant Payment Schemes as required.
• Coordinate Client on site visits for press validations and tours ensuring all relevant departments are aware and can support the Client expectations.
• Manage the processing of Client sales orders to include order confirmation and compliance verification for feasibility, product/material availability, schedules, and other relevant areas.
• Establish production and delivery schedules through direct communication with the Planning and Scheduling group, or other G D manufacturing facilities as needed.
• Support customers with inventory management by providing weekly or monthly inventory reports/order status reports.
• Review forecasted volumes with actual orders and manage changes with Clients, Sales and Operations.
• Assist with submission and acceptance of orders to and from the LBA program (Load Balancing Application) to track orders with other G D production sites, including any claim handling.
• Support Finance Department for preparation of month end invoicing.
• Verify pricing on Client PO's vs. quotations and/or Clients' contracts.
• Some coordination required with third party vendors including brokers, freight companies and internal shipping department to ensure accurate and on time delivery.

Secondary Responsibilities

• Provide second level support and backup to Client Service Specialists.
• Work in conjunction with the Demand Analyst in the preparation of material and production forecasts to align with sales forecasts.
• Assist with training new team members as required.
• Support with department efficiency projects as required.
• Compliance with all company policies and procedures.

Qualifications and Skills

• High School Diploma or GED required, Bachelor's degree preferred.
• Minimum of 2 years of direct Client Service and order management experience; Expereince in a Manufacturing, Printing or Financial environment preferred
• Must have excellent organization, planning, and multi-tasking skills with high attention to detail
• Must have efficient communication skills and excellent command of English, both written and verbal
• Self-motivated team player with ability to interact in a collaborative manner.
• Ability to be unfailingly civil and respectful to both your internal team players and external Clients.
• Proficiency with Microsoft Office applications
• General understanding of ERP system functionality with respect to order processing, inventory management, status monitoring and receiving is beneficial.
• Experience with Syteline, or SAP preferred.