What are the responsibilities and job description for the Auto Service Writer position at Gifford Auto Body?
Overview
We are seeking a dedicated and knowledgeable Auto Body Service Writer to join our automotive service team. The ideal candidate will act as a liaison between customers and the service department, ensuring that all customer needs are met efficiently and effectively. This role requires strong communication skills, a solid understanding of auto body Industry services, and the ability to upsell additional services when appropriate. We are a growing company looking for an individual to join our team long term. Our small shop has grown immensely over the past few years, we have a tight team right now but are looking to bring someone in to our team to help with the overflow of files and concentrate more on working with the techs and more involved in the repairs.
Duties
- Mainly needed to go over cars that are in for repairs, review repairs with technicians and compete supplements.
- Document customer concerns and relay information to service technicians for accurate diagnosis.
- Provide detailed explanations of recommended services and repairs to customers.
- Prepare repair orders, including parts and labor estimates, ensuring accuracy in pricing.
- Follow up with customers regarding the status of their vehicles and any additional services needed.
- Maintain a clean and organized service area to enhance customer experience.
- Upsell additional services such as brake repair, oil changes, shocks and struts replacement, and other automotive repairs as needed.
- Collaborate with mechanics and service technicians to ensure timely completion of repairs.
- Aggressively pursue all costs to be paid out by the insurance companies.
Skills
- Strong background in auto body repair with knowledge of various services including brake repair, oil change, shocks/struts, and auto body repair.
- Experience in auto service management or working within a dealership environment is preferred.
- Excellent communication skills to effectively interact with customers and team members.
- Ability to upsell services while maintaining customer satisfaction.
- Familiarity with service writing software or systems is an advantage.
- Detail-oriented with strong organizational skills to manage multiple tasks simultaneously.
- A passion for the automotive industry and a commitment to providing exceptional customer service.
Join our team as a Auto Body Service Writer where you can utilize your automotive knowledge while providing top-notch service to our valued customers!
Job Types: Full-time, Part-time
Pay: $20.00 - $30.00 per hour
Expected hours: 30 per week
Benefits:
- Paid time off
Shift:
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Manville, NJ 08835 (Required)
Work Location: In person
Salary : $20 - $30