What are the responsibilities and job description for the Client Services Coordinator position at Gift of Hope?
Overview
Summary
Serves as the liaison between the Laboratory, transplant centers and dialysis units; responsible for keeping patient information up to date in Histotrac (laboratory database), identifying and following up on discrepancies, tracking any changes; responsible for continuous process improvement
Compensation range for this position: $28.11 - $31.63 per hour
Our Benefits
In addition to competitive salaries, we offer a comprehensive benefits package:
- Medical, dental, vision, disability and life insurance options for full-time employees
- Generous Paid Time Off (PTO) plan
- 403(b) retirement plan with company match
- Tuition Reimbursement up to the IRS-allowed maximum
- Personalized learning and educational development opportunities
- Monthly cell phone and internet stipends
- Paid Parental Leave
- Annual Employer-funded Lifestyle Spending Accounts to support wellness needs
- Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP) and our partnership with Critical Incident Stress Consultants (CISC)
Responsibilities
Essential Functions
The following essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.
- Advance Gift of Hope’s mission, vision and core values: providing compassionate service, contributing to outstanding teams and engaging as one of our passionate people committed to a positive culture that embraces diversity, equity, inclusion and belonging. Adhere to all policies and procedures in carrying out the responsibilities of this position.
- Serve as liaison between the Laboratory, transplant centers and dialysis units
- Develop and maintain process for updating patient information, tracking samples, discrepancies, and communications with transplant centers and dialysis units
- Maintain information in Histotrac for all patients currently listed for organ transplant at transplant centers in Gift of Hope’s donation service area; enter new information as soon as it is available
- Respond to requests/updates from transplant centers
- Follow up with transplant centers on missing or discrepant patient information
- Assist laboratory assistants with monthly sample collection
- Respond to patient and transplant center inquiries regarding sample availability and collection protocol
- Review monthly lists from dialysis units; identify missing patients; confirm patient status with transplant centers
- Check Histotrac for monthly samples from dialysis units; identify missing samples; research and document the reason the sample is missing
- Provide missing sample reports to transplant centers
- Generate daily UNOS reports and update the records in Histotrac
- Track all interactions with transplant centers and dialysis units
- Identify and implement process improvement initiatives
- Other duties as assigned
Qualifications
Education and Training Required
The following identifies the minimum education and training required to perform the essential functions of the job.
- Bachelor’s degree preferred, preferably in healthcare-related field, or equivalent experience
- Minimum 2 years’ experience working with medical records
- Knowledge of medical terminology
Experience and Skills Required
The following indicates the minimum skills and experience required to perform the essential functions of the job.
- Strong attention to detail
- Ability to work independently
- Experience with process improvement
- Excellent communication skills
- Good proofreading skills
- Good critical thinking skills
- Ability to retain confidential information
- Intermediate skills in Word, Excel and Outlook
Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Ability to function in a normal office environment
- Ability to bend, stoop, and kneel to file documents
- Ability to sit at a desk for up to 3 hours
Work Environment
The work environment characteristics described here are representative of those that will be encountered by an employee while performing the essential functions of the job.
- Normal office environment
- Remote work, as allowed
The policy of Gift of Hope Organ & Tissue Donor Network is to promote equal employment opportunity through a positive and continuous program of specific practices designed to ensure the full realization of equal employment opportunity without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, or status as a disabled veteran, recently separated veteran, other protected veteran, or Armed Forces service medal veteran designated under the Vietnam Era Veterans' Readjustment Assistance Act, as amended (VEVRAA).
Salary : $28 - $32
