Director of Pharmacy, GLP-1

Position Summary:
The Director of Pharmacy, GLP-1, is responsible for overseeing all aspects of pharmacy operations related to GLP-1 medications. This includes ensuring compliance with all state and federal regulations, optimizing workflow efficiencies, managing inventory and logistics, and leading a team of pharmacists, technicians, and support staff. The role requires strategic leadership to drive innovation, enhance operational performance, and ensure high-quality patient care in dispensing GLP-1 medications.

Key Responsibilities:Pharmacy Operations & Compliance

• Ensure full compliance with state and federal regulations, including DSCSA, FDA, DEA, and Board of Pharmacy requirements. 
• Develop and implement SOPs for the GLP-1 program, ensuring alignment with regulatory standards and operational efficiency.
• Monitor all aspects of prescription fulfillment, including intake, verification, dispensing, and shipping processes, ensuring accuracy and safety.
• Collaborate with the Quality and Compliance teams to ensure adherence to best practices in pharmacy operations.

Strategic Leadership & Team Management

• Provide leadership and oversight to pharmacists, technicians, and pharmacy support staff in the GLP-1 division.
• Develop and implement strategic initiatives to optimize efficiency, improve workflow, and enhance patient experience.
• Work closely with other departments, including Customer Success, Engineering, and Supply Chain, to ensure seamless operations.
• Recruit, train, mentor, and develop pharmacy staff to support growth and continuous improvement.

Inventory & Logistics

• Oversee inventory management and cold chain logistics to ensure the proper storage, handling, and distribution of GLP-1 medications.
• Collaborate with the inventory team to maintain appropriate inventory levels and prevent shortages or overstocking.
• Ensure compliance with temperature-sensitive storage and shipping protocols for GLP-1 medications.

Technology & Automation

• Work with engineering and IT teams to enhance automation and integration within pharmacy systems, including BestRx and order management platforms.
• Identify and implement technology solutions to streamline prescription processing, improve accuracy, and reduce manual workload.
• Support the implementation of AI and automation strategies to optimize pharmacy operations.

Patient Experience & Support

• Ensure an exceptional patient experience by developing efficient processes for prescription fulfillment and communication.
• Oversee the resolution of escalated patient and provider issues related to GLP-1 prescriptions.
• Collaborate with marketing and customer service teams to enhance patient education and engagement.

Qualifications & Experience:

• Doctor of Pharmacy (PharmD) degree required.
• Active pharmacist license in Ohio or ability to obtain licensure.
• Minimum of 5-7 years of pharmacy management experience, with a strong preference for experience in specialty medications or GLP-1s.
• Extensive knowledge of pharmacy regulations, compliance, and industry best practices.
• Proven leadership experience with the ability to manage and develop high-performing teams.
• Experience working with pharmacy technology platforms (e.g., BestRx, EHR systems, AI-driven automation).
• Strong analytical and problem-solving skills with a focus on operational efficiency and innovation.
• Excellent communication and collaboration skills to work cross-functionally with internal and external stakeholders.Cold chain experience, including temperature mapping and monitoring.
• Familiarity with URAC accreditation standards.
• Strong problem-solving skills to address temperature excursions, packaging failures, or compliance risks.
• Experience with vendor management for cold chain logistics, packaging materials, and compliance reporting.
• Regulatory Compliance: Expertise in USP <659>, <661>, <1079>, <1079.2-4>, <1118>, and <800> to ensure proper packaging, storage, and shipping of temperature-sensitive medications.
• Cold Chain Management: Proven experience in temperature-controlled logistics, including validation of storage areas, shipment monitoring, and handling temperature excursions.
• Pharmacy Operations: Strong background in mail-order pharmacy workflows, automation, and compliance with FDA, DEA, and state pharmacy board regulations.
• Technology & Monitoring: Proficiency in pharmacy management systems (e.g., BestRx) and shipping platforms (UPS, FedEx, USPS), with experience using temperature data loggers.
• Leadership & Strategy: Ability to lead teams, implement efficiency-driven solutions, and ensure adherence to Good Distribution Practices (GDP) for high-volume prescription fulfillment.