Pharmacy Manager

About Gifthealth

At Gifthealth, we're reshaping the healthcare experience by eliminating friction in the prescription process. Our mission is to make managing medications easier, faster, and more personalized—ultimately improving patient outcomes through innovation, technology, and dedicated care.Position Overview

The Pharmacy Manager plays a critical leadership role in ensuring exceptional pharmacy operations and patient care at Gifthealth. This individual will lead the pharmacy team with a focus on operational efficiency, regulatory compliance, and KPI-driven performance management. The ideal candidate thrives in a fast-paced environment, embraces innovation, and has a proven track record of managing high-volume pharmacy operations while maintaining a strong patient-first mindset.Key Responsibilities

Pharmacy Operations & Compliance

• Oversee all day-to-day pharmacy functions, ensuring compliance with federal, state, and company regulations.
• Ensure accurate and timely dispensing of prescriptions, including cold chain and specialty medications.
• Maintain full compliance with DEA, Board of Pharmacy, and internal SOPs.
• Drive process improvements that reduce turnaround time and error rates.

Team Leadership & Performance Management

• Lead, mentor, and manage a high-performing team of pharmacists, technicians, and support staff.
• Develop training programs to ensure all staff meet productivity, accuracy, and compliance standards.
• Foster a culture of accountability and continuous improvement through coaching and regular performance reviews.
• Assist in hiring, onboarding, and scheduling staff to ensure optimal coverage and performance.

KPI Management & Optimization

• Track and manage daily KPIs including:
  • Scripts verified per RPh per hour/day
  • Average turnaround time (from intake to dispense)
  • Accuracy rate of dispensing (error-free rate)
  • Inventory waste/reconciliation metrics
• Set weekly goals based on volume trends and adjust staffing and workflows accordingly.
• Work cross-functionally to reduce bottlenecks in checkout, labeling, and shipping.
• Leverage technology and automation to improve order processing and reduce manual errors.

Clinical & Patient Care

• Provide direct patient care through counseling, clinical interventions, and medication therapy management (MTM).
• Support pharmacist clinical KPIs such as intervention acceptance rates and patient adherence metrics.

Inventory & Resource Management

• Manage inventory levels with a focus on turns, accuracy, and minimization of expired or wasted medications.
• Implement and maintain best practices for cold chain storage, drug recalls, and quarantine protocols.
• Collaborate with the Inventory & Logistics team to ensure proper forecasting and ordering.

Requirements

• Pharm.D. from an accredited institution and active pharmacist license in state of practice (multi-state preferred).
• Minimum 5 years of pharmacy experience, with 2 years in a leadership/management role in a high-volume environment.
• Proven ability to lead operational teams using KPIs, data, and workflows to improve outcomes.
• Strong organizational, problem-solving, and communication skills.
• Comfortable with technology, automation, and pharmacy systems (e.g., BestRx, PioneerRx, or equivalent).
• Experience with cold chain and specialty medication fulfillment is a plus.

Why Join Gifthealth?

• Competitive compensation package with bonus opportunities tied to performance.
• Medical, dental, and vision coverage from Day 1.
• 401(k) retirement plan.
• Generous PTO and flexible scheduling options.
• Professional development resources and growth opportunities within a rapidly scaling company.
• Be part of a mission-driven team transforming how patients access care.

Gifthealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.