What are the responsibilities and job description for the Shipping & Delivery Escalation Analyst position at Gifthealth?
About Gifthealth:
Gifthealth is on a mission to bring an easier, more affordable pharmacy experience to patients and providers around the country. In less than a year, we have served thousands of patients and are expanding nationally at a rapid pace. Health is our most precious gift. And our team believes it should be a priority, not a privilege. We are Gifthealth.
We’re seeking a proactive and detail-oriented Shipping & Delivery Escalation Analyst (PCR III) to join our team. In this role, you'll support the account management team in maintaining strong client relationships, ensuring deliverables are met, and helping drive overall client satisfaction. This is an ideal position for someone early in their career who is eager to learn and grow within a client-focused environment.
- Serve as a point of contact for day-to-day client support and coordination.
- Assist in managing ongoing projects, timelines, and deliverables.
- Help prepare client reports, proposals, and meeting materials.
- Coordinate with internal teams to ensure client expectations are met.
- Track and update account details, shipments (UPS), and communications.
- Support the Account Manager(s) with administrative and operational tasks.
- Attend and take notes in client meetings and follow up on action items.
- 0–2 years of experience in account management, customer success, project coordination, or a related field.
- Strong communication and interpersonal skills.
- Highly organized with strong attention to detail.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficient in Microsoft Office, Google Workspace, or similar tools; familiarity with CRM or project management software is a plus.
- Bachelor’s degree in Business, Communications, Marketing, or a related field (or equivalent experience).
- Certification: Pharmacy Technician certification required.
Our Offer To Ensure You Choose Gifthealth:
- Competitive salary and a comprehensive benefits package, including healthcare, dental, and vision insurance.
- Retirement savings plan (401k) with company match.
- Generous paid time off.
- Continuous professional development opportunities in a supportive and innovative work environment.
- A chance to be at the forefront of transforming pharmacy education and directly impacting patient care.
Gifthealth is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in transforming healthcare and making a difference in people's lives. Apply today!
