Patient Care Advocate - Will Train the Right Candidate

Are you passionate about helping others and looking for a long-term career where you can truly make a difference in people's lives? Do you find joy in talking with people every day, solving nuanced problems in a fast-paced environment where you can build meaningful connections with patients? If you have a genuine desire to provide exceptional care and are energized by collaborating with a supportive team, we encourage you to keep reading!

We're more than just a modern specialty eye clinic – we offer care that combines cutting-edge medical technology with heartfelt patient care. We are committed to exceptional customer service, fostering a supportive environment where our employees feel valued, and offering meaningful work that makes a difference in our community. Our clinic is always buzzing with activity, and we're looking for someone with a big heart and a can-do attitude to join our team.

Because this role involves consistent communication with clients and coworkers, it's important to enjoy and be energized by those interactions. If you find that kind of engagement leaves you feeling drained, this position might not be the ideal match.

✅ You genuinely enjoy interacting with patients and creating a comfortable and welcoming atmosphere. You find fulfillment in helping others and making them feel heard and understood.

✅ You approach every interaction with empathy and understanding, and you're passionate about providing exceptional patient care.

✅ You believe in the power of collaboration and are committed to fostering a positive and supportive work environment. You're always willing to lend a helping hand and go the extra mile for your colleagues.

✅ You thrive in a dynamic environment and can effortlessly juggle multiple tasks while maintaining a positive attitude. You're a problem-solver who enjoys finding creative solutions and exceeding expectations.

✅ You can stay cool under pressure and have proven problem-solving techniques that you’re proud of (bonus points if you actually enjoy putting out fires—metaphorically, of course).

✅ You’re an organizational wizard who pays attention to details— even in the midst of a busy workday.

✅ You understand the importance of being present and accountable. You're committed to showing up on time and being a dependable member of the team.

✅ You're seeking a long-term career where you can grow, learn, and make a meaningful contribution. You're eager to invest your time and energy in a company that values your dedication.

• Welcoming patients: You'll be the friendly face that greets patients, checks them in and out, updates their files, all while making them feel like VIPs.
• Providing exceptional customer service: Answering phones and emails with professionalism, proper grammar, and clear communication to build trust with our patients and team.
• Paying attention to the details: From accurately updating patient records to ensuring every task is completed with precision, you'll take pride in getting the small things right.
• Keeping things organized: You'll schedule appointments, manage calendars, and ensure our office runs smoothly, even in the face of unexpected challenges.
• Handling administrative tasks: You'll process payments, verify insurance benefits, and handle other administrative duties with accuracy and efficiency.
• Communicating effectively: You'll communicate with patients and colleagues in a clear, compassionate, and understanding manner.
• Supporting your team: You'll be cross-trained in different areas of the clinic, allowing you to step in and assist your colleagues whenever needed.

What you'll get in return:

A fulfilling career: You'll have the opportunity to make a real difference in the lives of our patients and be part of a team that is passionate about providing exceptional care.

A collaborative environment: You'll work alongside a team of dedicated professionals who are committed to supporting each other and creating a positive and enjoyable workplace.

A supportive Management team: We’re committed to providing the tools, training, and resources you need to do your job with confidence and excellence. Our goal is to foster capability and commitment while ensuring you feel valued and empowered in your role.

Opportunities for growth: We believe in investing in our employees and providing them with opportunities to learn, develop new skills, and advance their careers.

Competitive compensation and benefits: We offer competitive pay, excellent benefits including extra paid holidays, generous PTO, healthcare spending reimbursement, a 401k matching program, and a profit-sharing plan.

This role is perfect for someone who loves a fast-paced environment, thrives on connecting with people, and takes pride in keeping things organized and running smoothly. If that sounds like you, we’d love to meet you!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Work Location: In person

Salary : $20