IT Operations Specialist

As an IT Operations Specialist, you will be responsible for:

· Creating and maintaining comprehensive documentation as it related to technology assets and configuration(s).

· Create project plans, design and implement solutions.

· Evaluate, create, request and present technical specifications and requirements for purchasing technology products via quote procedure.

· Participate in after-hours upgrades, troubleshooting and on-call availability as needed.

· IT system administration duties including: hardware installations, System/Application installations, patch management, incident resolution, log analysis, etc.

· Configure, test, and maintain networking equipment and services, including switches, routers, firewalls and VPN.

· Identify. Diagnose and resolve network problems including: network connectivity, traffic utilization, etc. using available network tools in a timely fashion.

· Provide Infrastructure services such as storage networking, Operating System, network security, directory services, server virtualization, system backup and restore, system and network monitoring, application installation and configuration.

· Provide technical support to front-line support technicians.

· Assist with monthly reports and recommendations for clients.

· Interface with third party vendors as liaison between client and vendor.

· Utilize superior customer service skills.

· Stay current with technology offerings, information, changes and updates.

Basic Qualifications:

· Eight years of prior IT experience. Prior experience working for a service provider is a plus.

· Demonstrated ability to effectively communicate by phone or in person.

· Demonstrated written communication skills.

· Demonstrated ability to achieve successful outcomes in handling difficult situations.

· Demonstrated analytical and troubleshooting skills.

· Strong documentation skills and attention to detail.

· Proven background of providing great customer service.

· Shows initiative and acts independently to resolve problems.

· Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance.

· Demonstrated ability to manage multiple priorities and follow through on projects to completion.

· Works effectively both as a team member and independently.

· Effectively utilizes tools to resolve issues and escalates appropriately.

· Network configuration, monitoring, and troubleshooting experience are a must.

· Hands on experience with all forms of common networking, workstation and server virtualization solutions, cybersecurity, backup systems and line of business applications.

Other Qualifications:

· Appropriate vendor certifications are a preferred (Microsoft, Cisco, CompTIA, HP, EC-Council, etc.)

· BS in Management of Information Systems, Information Technology or Computer Science Degree a plus.

If you are looking for a career with a dynamic, growing company, GigaParts is the place! Our team members’ benefits include:

• Medical and dental benefits
• 401K with generous employer matching
• Paid time off
• Above average wages
• Schedules to accommodate college coursework
• Advancement opportunities
• Performance-based evaluations and rewards
• Cross-training opportunities
• Great co-workers
• Managers who care about your happiness and success

Job Type: Full-time

Location: Huntsville, AL

Job Type: Full-time

Pay: $90,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• GigaParts is a Drug Free Workplace. Will you submit to a drug test through hair and urinalysis prior to employment?
• If the position requires driving while on duty, will you submit to a driving record check?
• GigaParts participates in E-Verify. Are you legally authorized to work in the United States?
• Have you ever been convicted of a felony?

Education:

• Bachelor's (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Huntsville, AL 35806 (Required)

Ability to Relocate:

• Huntsville, AL 35806: Relocate before starting work (Required)

Work Location: In person

Salary : $90,000 - $130,000