IT Service and Returns Manager

GigaParts is seeking an individual with IT Management or Service Department Management experience for a big box retail environment. As a Service Manager at GigaParts, you’ll play a pivotal role in setting, launching and managing this extensive IT services program!

Duties/Responsibilities:

· Responsible for the day to day operations, performance and profitability of the Services and Returns Department

· Work to understand product offerings through collaboration with our Product Development Department, Store Manager and Executive team

· Key leader in managing the returns process for both E-Comm and In-Store purchasing. Process all returns and work with Procurement Department on setting open-box pricing to generate profitability of used Technology Product lines

· Ensure our pricing remains competitive and accurately reflects market trends

· Leverage customer feedback and shopping behavior to identify products for the department; identify business opportunities and risks

· Ensure proper asset and inventory controls are in place

· Inspect merchandise to ensure it is correctly priced and displayed by the sales team

· Manage the rental/return process; minimize wait time and promote fast, friendly service

· Perform customer service duties on an as-needed basis

· Support recruitment, training, development and scheduling of Rentals, Service and Returns team within the store

· Conduct regular inventory, manage and reconcile discrepancies

· Develop a thorough understanding of GigaParts’ policies, procedures and rules

· Create a positive customer experience

· All other duties as assigned

Required Skills/Abilities:

· Management skills for people, systems and customers

· Excellent written and verbal communication skills

· Analytical, with problem-solving abilities

· Resolution skills

· Ability to analyze and adapt to consumer needs

· Strong organizational skills and multi-tasking, attention to detail

· Ability to work in a fast-paced environment

· Willingness to be hands-on in daily operations

Education and Experience:
· High school diploma or equivalent required.

· Three years of related consumer IT Management experience

Physical Requirements:
· Prolonged periods of both desk work and walking, lifting and squatting

· Must be able to lift up to 50 pounds at a time

· Full-time: Must be willing to have a flexible schedule as needed, ability to work Saturdays and Sundays

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• GigaParts is a Drug Free Workplace. Will you submit to a drug test through hair and urinalysis prior to employment?
• Do you have a valid driver's license?
• If the position requires driving while on duty, will you submit to a driving record check?
• GigaParts participates in E-Verify. Are you legally authorized to work in the United States?
• Have you ever been convicted of a felony?
• Will you submit to a pre-employment background check/screening?

Education:

• High school or equivalent (Required)

Experience:

• IT service management: 3 years (Required)
• Retail management: 3 years (Required)

Location:

• Huntsville, AL 35806 (Required)

Ability to Commute:

• Huntsville, AL 35806 (Required)

Work Location: In person

Salary : $55,000 - $65,000