What are the responsibilities and job description for the Community Action Program Lead position at Gila, County of (AZ)?
JOB
The purpose of this position is to plan, coordinate, and manage the County Community Action Program (CAP) activities and staff in providing emergency living assistance and case management to residents of the County.
EXAMPLE OF DUTIES
SUPERVISORY RESPONSIBILITIES This position provides recommendations on scheduling work hours of employees, evaluating employee performance, employee training and granting time off.ESSENTIAL DUTIES AND RESPONSIBILITIESTIME SPENTOversees in conjunction with the Divisional Director the planning, development and implementation and coordination of CAP services and activities related to utility payments/deposit assistance, eviction prevention rent assistance, mortgage assistance, utility discount programs in helping residents become more self-sufficient and in accordance with State and Federal guidelines and regulations; evaluates program needs and recommends appropriate actions; develops and implements policies and procedures to carry out programs.20%Prepares and submits Local, County, State and Federal reports in compliance with program reporting requirements; researches, processes, completes and provides various monthly, quarterly, semi-annual, and annual reports. Responds to and investigates staff and client complaints/grievances as required. Develops and prepares annual CAP Plan, needs assessment, and submits to Department of Economic Security for final approval.20%Conducts pre-screening of clients via telephone to determine program eligibility; schedules client appointments; documents case information in database and processes related paperwork; conducts client interviews as required. Performs case management activities including analyzing financial, employment, family, and personal information. 20%Supervises and monitors the performance of assigned personnel; coordinates employee training; ensures compliance with contractual requirements, departmental policy and procedure and regulations governing community services activities. Conducts quality assurance reviews of client files; monitors client eligibility and assistance available and ensures compliance with program policies and regulations.20%Coordinates CAP Advisory Board Inter-Agency meetings and agendas; attends various meetings related to programs activities.10%Researches and identifies grant funding opportunities to ensure appropriate program funding. Assists in the preparation of the annual budget; monitors revenues and expenditures of the organization and uses the data to compile reports to make fiscal and staffing recommendations.10%Performs other duties as assigned. BUDGET RESPONSIBILITIESThis position provides research support on project budget.PROJECT RESPONSIBILITIESProvides project research and clerical support on process improvement and technology projects.ORAL COMMUNICATION DUTIESThis position explains County procedures or processes, participates in meetings, responds to questions or concerns of the public, and gives presentations.WRITTEN COMMUNICATION DUTIESThis position creates or edits documents, internal memos, emails, reports, formal letters and press releases.INTERACTIONS WITH THE GENERAL PUBLICInteracts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.INTERACTIONS SPECIFICALLY WITH CUSTOMERSRegularly (More than 55% but less than 70% in a year)
SUPPLEMENTAL INFORMATION
KNOWLEDGE REQUIREDPrinciples and practices of the Community Services Division; program requirements and standards; methods for developing and implementing Community Services programs; regulations governing the delivery of community action programs; grant funding sources and reporting requirements; processes for monitoring program budgets and expenditure; supervisory principles, practices and methods.SKILLS REQUIREDManaging and coordinating Community Services programs and staff; understanding and applying program standards and procedures; assessing and prioritizing multiple tasks, projects and demands; interpreting laws and regulations while assuring compliance with departmental goals and objectives; interacting with people of different social, economic, and ethnic backgrounds; preparing clear, comprehensive, and accurate reports; effectively communicating in written and verbal forms.ABILITIES REQUIREDPlan, develop and implement Community Services programs; research and identify grant funding opportunities; prepare reports and ensure compliance with programs reporting requirements; prepare annual CAP program plans; monitor program budgets and expenditures; define problems, collect data, analyze information, and make logical conclusions based on facts; track program funding status; communicate effectively orally and in writing; supervise, leads, and delegate tasks and authority; speak in public and deliver presentations. PHYSICAL DEMANDSRegularly sits to complete projects, operate computers and attend to other duties.Rarely lifts under 10 lbs. rarely lifts objects up to and over 25 lbs.WORK ENVIRONMENTIncumbents in this position generally work in an office environment and occasionally spend time in automobile.SAFETY RISK EXPOSUREIncumbents in this position are generally not exposed to safety risks. On rare occasions, incumbents in this position may become exposed to occasional telephone and verbal abuse by customers or citizens. PROTECTIVE GEAR & SAFETY MANUALSIncumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.CONSEQUENCES OF ERROR Potential errors can cause inconveniences to other employees, and/or delays in related work areas. Delays of services are possible.
The purpose of this position is to plan, coordinate, and manage the County Community Action Program (CAP) activities and staff in providing emergency living assistance and case management to residents of the County.
EXAMPLE OF DUTIES
SUPERVISORY RESPONSIBILITIES This position provides recommendations on scheduling work hours of employees, evaluating employee performance, employee training and granting time off.ESSENTIAL DUTIES AND RESPONSIBILITIESTIME SPENTOversees in conjunction with the Divisional Director the planning, development and implementation and coordination of CAP services and activities related to utility payments/deposit assistance, eviction prevention rent assistance, mortgage assistance, utility discount programs in helping residents become more self-sufficient and in accordance with State and Federal guidelines and regulations; evaluates program needs and recommends appropriate actions; develops and implements policies and procedures to carry out programs.20%Prepares and submits Local, County, State and Federal reports in compliance with program reporting requirements; researches, processes, completes and provides various monthly, quarterly, semi-annual, and annual reports. Responds to and investigates staff and client complaints/grievances as required. Develops and prepares annual CAP Plan, needs assessment, and submits to Department of Economic Security for final approval.20%Conducts pre-screening of clients via telephone to determine program eligibility; schedules client appointments; documents case information in database and processes related paperwork; conducts client interviews as required. Performs case management activities including analyzing financial, employment, family, and personal information. 20%Supervises and monitors the performance of assigned personnel; coordinates employee training; ensures compliance with contractual requirements, departmental policy and procedure and regulations governing community services activities. Conducts quality assurance reviews of client files; monitors client eligibility and assistance available and ensures compliance with program policies and regulations.20%Coordinates CAP Advisory Board Inter-Agency meetings and agendas; attends various meetings related to programs activities.10%Researches and identifies grant funding opportunities to ensure appropriate program funding. Assists in the preparation of the annual budget; monitors revenues and expenditures of the organization and uses the data to compile reports to make fiscal and staffing recommendations.10%Performs other duties as assigned. BUDGET RESPONSIBILITIESThis position provides research support on project budget.PROJECT RESPONSIBILITIESProvides project research and clerical support on process improvement and technology projects.ORAL COMMUNICATION DUTIESThis position explains County procedures or processes, participates in meetings, responds to questions or concerns of the public, and gives presentations.WRITTEN COMMUNICATION DUTIESThis position creates or edits documents, internal memos, emails, reports, formal letters and press releases.INTERACTIONS WITH THE GENERAL PUBLICInteracts extensively with employees, customers, the general public, vendors, regulatory bodies, and other groups and/or individuals and Institutions over the telephone, by email, and/or in person.INTERACTIONS SPECIFICALLY WITH CUSTOMERSRegularly (More than 55% but less than 70% in a year)
SUPPLEMENTAL INFORMATION
KNOWLEDGE REQUIREDPrinciples and practices of the Community Services Division; program requirements and standards; methods for developing and implementing Community Services programs; regulations governing the delivery of community action programs; grant funding sources and reporting requirements; processes for monitoring program budgets and expenditure; supervisory principles, practices and methods.SKILLS REQUIREDManaging and coordinating Community Services programs and staff; understanding and applying program standards and procedures; assessing and prioritizing multiple tasks, projects and demands; interpreting laws and regulations while assuring compliance with departmental goals and objectives; interacting with people of different social, economic, and ethnic backgrounds; preparing clear, comprehensive, and accurate reports; effectively communicating in written and verbal forms.ABILITIES REQUIREDPlan, develop and implement Community Services programs; research and identify grant funding opportunities; prepare reports and ensure compliance with programs reporting requirements; prepare annual CAP program plans; monitor program budgets and expenditures; define problems, collect data, analyze information, and make logical conclusions based on facts; track program funding status; communicate effectively orally and in writing; supervise, leads, and delegate tasks and authority; speak in public and deliver presentations. PHYSICAL DEMANDSRegularly sits to complete projects, operate computers and attend to other duties.Rarely lifts under 10 lbs. rarely lifts objects up to and over 25 lbs.WORK ENVIRONMENTIncumbents in this position generally work in an office environment and occasionally spend time in automobile.SAFETY RISK EXPOSUREIncumbents in this position are generally not exposed to safety risks. On rare occasions, incumbents in this position may become exposed to occasional telephone and verbal abuse by customers or citizens. PROTECTIVE GEAR & SAFETY MANUALSIncumbents in this position are required to constantly follow written safety procedures and manuals relevant to the division or department.CONSEQUENCES OF ERROR Potential errors can cause inconveniences to other employees, and/or delays in related work areas. Delays of services are possible.
