What are the responsibilities and job description for the Specialty Restaurant Manager (Ling & Louie's) position at Gila River Gaming Enterprises Inc.?
Job Description
Job Description
Closing Date : March 14, 2025 at 4 : 00 PM
Salary : Depending On Experience (DOE)
POSITION SUMMARY :
This position provides oversight to all levels of restaurant(s) to ensure profitable operation, optimum guest satisfaction, and return visits by performing the following duties, as well as demonstrating the GILA WAY.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Responsible for all aspects of the effective management of restaurant operation within a casino environment.
- Achieve operational objectives by contributing information and recommendations to strategic plans. Prepare and complete action plans; implement production, productivity, quality, and guest-service standards; resolve problems; identify trends; determine system improvements and implement positive change.
- Enhance department and overall business reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to accomplishments.
- Foster teamwork. Lead, direct, mentor and guide supervisors.
- Actively coach, counsel, direct, train and mentor team in meeting company standards.
- Oversee all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment.
- Maintains ambiance by controlling lighting, background music, linen service, glassware, dinnerware, and utensil quality and placement; monitoring food presentation and service.
- Ensure total compliance with all alcohol service policies. Will effectively and compliantly address all alcohol service or compliance issues immediately.
- Maximize profitability by ensuring portion control.
- Monitor food handling, cash handling and work safety compliance. Monitor product quality to ensure high level of guest service.
- Ensure Point of Sale Systems (POS) are in working order. Audit for accuracy of Payment Card (PCI) compliance, charges, and cash handling procedures.
- Protect branded concepts through audits and compliance processes.
- Responsible for mentoring and developing Pathways Mentorship Program participants to successfully transition to management level positions.
- Maintains a dependable work attendance record with extremely infrequent absences and / or lateness.
- Performs other special projects and duties as assigned.
SUPERVISORY RESPONSIBILITIES
Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
Important Notes
As a condition of employment, all new hires must pass the following :
Pre-employment Alcohol / Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.
