What are the responsibilities and job description for the Patient Advocate-RTH-Chandler position at Gila River Health Care?
Position Summary: Assists patients with basic medical and non-medical questions or concerns regarding services performed by the enterprise. Provides multi-faceted support and serves as a resource person for information on community resources. Assists patients in accessing services for which they are eligible. Ensures that all critical tasks are performed on a timely basis.
Critical Tasks:
- Provides information, explanations, and guidance on resources to patients and their family members.
- Coordinates with social workers to ensure that all information provided is accurate and consistent.
- Assists patients in applying for services they are eligible for and advocates on the patients’ behalf to service organizations or agencies.
- Routinely makes rounds in the clinic while patients are undergoing treatment to facilitate communication and identify patient needs.
- Picks up patient prescriptions from Gila River Health Care pharmacies while patients are on dialysis and delivers as needed.
- Communicates and coordinates with patient transport drivers to arrange transportation for patients for non-dialysis purposes such as personal errands or social events.
- Makes visits to patients’ homes when necessary.
- Helps administer patient satisfaction surveys while explaining the purpose and benefits of the survey.
- Receives and responds to patient complaints while communicating these complaints to staff and suggesting solutions.
- Attends support group meetings while serving as a resource to attendees.
- Performs other job-related activities as requested.
Required Qualifications:
- High School Diploma or GED required
- Customer Service experience preferred.
- Must be a member of a federally recognized tribe.
- Ability to communicate in Pima language preferred.
- State of AZ Driver’s License with no significant violations during the last 5 years
- Current and continuing CPR and First Aide certifications required.
- Demonstrates ability to relate to diverse cultures and specifically the Gila River Indian Community and/or other Native American cultures and community health services.
