Receptionist-BHS-Laveen

Position Summary: Greets, responds to, and properly routes or directs customers, employees, regulators, vendors and visitors by performing the following duties personally. Responsible for ensuring that all critical tasks are fulfilled on a timely basis.

Critical Tasks:

• Welcomes on-site visitors, determines nature of their business, and announces visitors to appropriate staff while ensuring that all visitors are responded to rapidly by staff members so notified.
• Answers questions from all individuals who initiate contact with a clear, concise, thorough and professional style.
• Ensures proper and dependable functioning of security and telecommunications systems by following manufacturer instructions.
• Maintains and ensures the accuracy of employee and department staff directories for internal reference purposes.
• Safeguards all confidential information including all information about patient medical conditions and locations.
• Answers incoming telephone calls and determines purpose of callers, then forwards telephone calls to appropriate staff or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate staff are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Monitors visitor access, issues visitor badges, and maintains visitor log books with high accuracy.
• Updates appointment calendars.
• Receives, sorts, and routes mail and internal publications.
• Takes all steps necessary to prevent inappropriate or undesirable individuals from gaining access to interior facility locations.
• Notifies authorities rapidly regarding any observed risks or safety subjects.
• Assists other individuals with clerical and administrative duties as necessary.
• Maintains a clean, neat, safe and visually pleasing reception and visitor area.
• Remains highly organized and takes all steps necessary to enable immediate response to questions and requests.
• Performs other special projects and duties as assigned.

Required Qualifications:

• High school diploma or GED.
• One to three years administrative or clerical experience, preferably within a health care environment.
• Multi-tasking skills.
• Refined verbal communication skills with superior vocabulary knowledge.
• Demonstrated ability to relate to diverse cultures and specifically the Gila River Community and/or other Native American cultures.
• Interest in medical subjects, patient services/care, and customer service.
• Prior medical environment work experience is preferred.