What are the responsibilities and job description for the Product Support Technician position at Gilbarco Veeder-Root?
- Provide excellent customer service to Service Station clients and ensure their satisfaction through quick problem resolution
- Bring the customer’s voice alive within the marketing and engineering teams to drive innovation
- Ensure product quality issues are identified and reported accurately
- Work closely with other departments to enhance their expertise and responsiveness to customer needs.
- Initiate continuous improvement projects.
- Learn, maintain and continuously develop product knowledge and customer service skills
- Experience working in a customer facing role, or equivalent experience requiring active communication via phone/email in a problem-solving context
- Experience in a technical role that requires exposure to troubleshooting or problem solving
- Demonstrated technical aptitude
- Computer skills with Microsoft Office required
- Able to work scheduled hours between the hours of 8am – 7pm EST
The base compensation range for this position is $31.52 to $36.05 per hour to be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.
WHO IS GILBARCO VEEDER-ROOT
Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.
WHO IS VONTIER
Salary : $32 - $36
