Customer Service Representative - District Office

Position Type :

Support Staff (Non-Classroom) / Customer Service Representative

Date Posted : 12 / 13 / 2024

Location :

Office of Talent Management

Date Available : Immediate Opening

Closing Date :

02 / 13 / 2025 Position Length : 12 Month Short

Job Grade : 111

Hourly Rate : $18.54 and up depending on experience

Hours Per Day : 8

8 : 30AM - 4 : 30PM)

Application Procedure : Apply online

Fingerprint Clearance Card : Must have a Level One IVP Fingerprint Clearance Card prior to processing. Please Click Here.

Customer Service Representative - District Office

Purpose Statement

The job of Customer Service Representative is done for the purpose / s of responding to inquiries to provide requested information and / or referral to other parties and providing general clerical support.

Essential Functions

• Greets the public for the purpose of responding to their inquiries and / or escorting / directing them to appropriate personnel.
• Answers multiline telecommunication system for the purpose of screening calls, transferring calls, responding to inquiries and / or taking messages.
• Distributes a variety of items within the site to appropriate parties.
• Performs record keeping and general clerical tasks for the purpose of supporting departmental operations.
• Performs onboarding of new employees.
• Evaluates situations for the purpose of taking appropriate action and / or directing to appropriate personnel for resolution.
• Maintains a variety of records complying with district, federal and state regulations.
• Prepares written materials for the purpose of documenting activities, providing reference and / or conveying information.
• Responds to inquiries of staff and the public for the purpose of identifying appropriate parties to address immediate issues.

Other Functions

Minimum Qualifications

Experience, Education, and Certifications

Experience : Job related experience with increasing levels of responsibility is desired. Spanish speaking preferred

Education : High School diploma or equivalent.

Certifications / Clearances : Must possess a valid Arizona DPS Level One IVP Fingerprint Clearance Card while employed.

Mental Requirements

Learning Development- Level C Sufficient to read and write technical instruction, understand standardized methods, operate specialized and varied equipment, perform standard mathematical applications. Learning development involves the equivalent of some technical or vocational training beyond high school, often resulting in a certification.

Problem Solving - Level 1 Work situations are routine and regularly recurring, requiring attention and concentration, but limited discretion, consideration, and planning to adequately respond and carry out work activities.

Physical Requirements

Physical Skill - Level A Basic level of learned physical skill is required. No special coordination beyond that used for normal mobility and handling of everyday objects and materials is needed to perform the job satisfactorily.

Physical Effort - Level 1 Minimal physical exertion is required. Most job time is spent sitting with occasional walking. Occasional lifting, guiding, and carrying of lightweight materials or equipment.

Social Requirements

Human Relations Skill- Level B Job requires patience in communication and well-developed verbal skills to exchange technical or complex information with individuals or small, informal groups. skills in establishing harmonious relationships and gaining cooperation are important.

Scope of Contacts - Level 2 I nterpersonal contacts extend to peers in other work groups, or to clients / customers who speak the language, either within or outside the organization. interactions with higher levels of authority beyond immediate supervisor must be conducted on an intermittent basis.

Work Environment

Performance Environment - Level A Changes in environments, work pressure, disturbances of work flow, and irregularities in work schedule are infrequent.

Physical Working Conditions - Level 1 Generally good working conditions. Little or no exposure to extremes in noise, temperature, etc. little or no exposure to safety or health hazards.

Accountability

Level of Accountability -Level B Responsible for producing journey-level work output on an independent basis subject to supervisory direction and review.

Organizational Impact - Level 2 Work results impact the accuracy, reliability, and acceptability of further results beyond the immediate work section. work results are noticeable and represent a portion of, or support product or service received by the customer or general public.

Compensation Details

FLSA Status : Non Exempt

Pay Schedule : Hourly - Grade 111

Work Calendar : Support 12 Month Short

Non Discrimination Statement

Gilbert Unified School District does not discriminate on the basis of race, color, religion, national origin, ethnicity, sexual orientation, sex, (including pregnancy and other related conditions), gender identity, gender expression, genetic information, age (over 40), parental status, or disability in admission to its programs, services, or activities, in access to them, in treatment of individuals, or in any aspect of their operations. The District provides equal access to the Boy Scouts and other designated youth groups pursuant to the Boy Scouts of America Equal Access Act. The lack of English language skills shall not be a barrier to admission or participation in the District's activities and programs. The Gilbert Unified School District also does not discriminate in its hiring or employment practices.

This notice is provided as required by Title VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, Title IX of the Education Amendments of 1972, the Age Discrimination Act of 1975, and the Americans with Disabilities Act of 1990.

Inquiries about Title IX may be referred to the Title IX Coordinator, the U.S. Department of Education's Office for Civil Rights or both. The nondiscrimination policy and grievance procedures are located on the Gilbert Public Schools website.

Attachment(s) :

Salary : $19