What are the responsibilities and job description for the Account Representative position at Gildan Activewear Inc?
Who we are:
The role
Gildan is leading the way in apparel manufacturing, with a strong portfolio of brands, including Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, and Peds®. We’ve spent the last four decades perfecting the art of respectful apparel making, and the last 20 years implementing sustainable initiatives throughout our business.
Founded in Canada, we now operate out of roughly 30 locations worldwide across 12 countries and sell our products in 60 markets globally with $3 billion in sales. Together with more than 45,000 employees, we are united in our vision of Making Apparel Better®. Discover the full scale of Gildan and prepare to be surprised at gildancorp.com.
The opportunity:
The Account Representative will interact directly with customers to promote the brand, provide responses to queries about products and services, and will contribute to the achievement of Gildan’s sales targets by providing quality service to customers. This position sits in the Customer Serice Department, reporting directly to the Manager, Customer Service.
The role
- Process customer orders; including keeping customers informed of delays or early fulfillment and coordinating with related departments to expedite the processing of orders or complaints.
- Communicate and follow-up with customers to answer questions, explain information and address possible complaints.
- Proactively foresee possible delays or complications and plan strategies to avoid or minimize such delays whilst developing and implementing new systems, procedures or working practices to improve customer service efficiency.
- Liaise with the relevant departments to ensure that customers’ backorders are filled timely.
- Troubleshoot and resolve customer problems.
- Take end user calls, research, follow up and escalate queries and concerns as required.
- Ensure customers’ orders and servicing requirements are satisfied.
- Locker stock Usage processing.
The requirements
- A bachelor’s degree in business or a related field.
- At least (3) years’ Customer Service experience.
- Excellent verbal and written communication skills.
- Organized and goal oriented.
- Team player.
- Reliable.
- Excellent problem solving skills.
- Excellent time management skills and the ability to act with a sense of urgency.
- Detail oriented.
- Join a publicly traded company dual-listed on NYSE and TSX with great potential
- Be part of a workplace where meaningful connections and teamwork are celebrated
- From local to international, be ready to work alongside a diverse group of colleagues
- Benefit from mentorship and continuous development opportunities
- Take advantage of our attractive benefits packages
We want to get to know you better! Please include your transferrable skills and unique experience in your application to help us learn more about you.
We thank all applicants for their interest, however, only those selected for interviews will be contacted.
Come as you are:
We recognize the importance of diversity, equity, and inclusion to create a meaningful, collaborative work environment. As an inclusive employer, we value and embrace all the traits that make you uniquely you and seek to provide everyone with an equal chance to succeed. Because equity and inclusion matter at Gildan.
#FindYourFit at Gildan and tailor the future of your own career.
