Store Manager (NAPA)

PRIMARY JOB FUNCTIONS: The primary function of this position is to provide prompt and courteous service to all NAPA customers over the telephone, in the store, or in the dealer’s shop. This person must be able to look up the parts application in the NAPA parts catalogs or in TAMS. The parts professional must process orders for customers with a high degree of accuracy, efficiency, and courtesy. He/she will be required to assist and advise customers in determining how to best meet their needs, often dealing with questions and problems of a highly technical nature. Therefore, it is essential that the parts professional have good business judgment, a thorough understanding of automotive systems, and excellent selling skills. The parts professional must also exhibit a thorough knowledge of NAPA products, performance standards, warranties, sales programs, and operating policies. This person will have direct contact with customers and, therefore, neatness in personal appearance and the ability to establish and maintain good customer relations in a professional manner is a must. The parts professional also serves as a resource for advice to other store personnel.

SECONDARY JOB FUNCTIONS: Some secondary, but essential functions of the position include: the maintenance of current NAPA catalogs, price sheets, quick reference guides, interchange listings, illustrated parts guides, numerical listings, technical tips, installation instructions, etc.; the supervision of the phone room/commercial customer service area (if appropriate) and dispatch of delivery drivers; the ability to provide service to National Accounts, NAPA AutoCare dealers, municipalities, and specialty accounts such as PBE, heavy duty fleets, machine shops, tools and equipment, etc.; and the ability to process special orders for customers and to handle the paperwork generated by the store, its customers, and the D.C. This person must also adhere to all safety rules and security programs; keep the store properly stocked and keep the work area, sales area, and stockroom clean, uncluttered, and properly maintained; and be willing to participate in training and to perform all other duties as requested by management.

Qualifications
- Inventory management
- Management experience
- POS system proficiency
- Purchasing skills
- Supervisory experience
- Retail sales knowledge
- Team management abilities
- Inventory control expertise
- Cash register operation
- Exceptional customer service skills
- Negotiation proficiency
- Employee orientation experience
- Recruiting skills
- Payroll knowledge
- Bookkeeping experience
- Stocking capabilities
- Marketing knowledge
- Time management skills
- Administrative experience
- Math proficiency
- Automotive Parts / Repair background
- Phone etiquette skills
- Organizational skills

Job Type: Full-time

Pay: $19.50 - $23.50 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Prescription drug insurance
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift
• Rotating weekends
• Weekends as needed

Education:

• Associate (Preferred)

Experience:

• Business management: 2 years (Required)

License/Certification:

• ASE Certification (Preferred)

Ability to Relocate:

• Cooperstown, NY 13326: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24