Event & Hospitality Manager

Description

The Events & Hospitality Manager is a key role responsible for overseeing and managing all aspects of external event planning and five-star hospitality services, including the operations of an on-site bar, an events center, and the Gillespie Group resident and commercial tenants’ events program. This position requires a dynamic individual with strong leadership skills, excellent communication abilities, and a proven track record in event management. The Manager will ensure the highest customer service standards while addressing client concerns promptly and efficiently.

KEY RESPONSIBILITIES

Event Planning and Execution

• Develop and implement comprehensive event and sales plans, including timelines, budgets, and resource allocation.
• Coordinate with clients to understand their vision and requirements for each event.
• Oversee the selection, negotiation, and management of contracts with vendors, suppliers, and venues, ensuring their work aligns with expectations and contractual agreements.
• Manage all logistical aspects of events, including transportation, accommodation, catering, and audiovisual needs.
• Ensure events are executed flawlessly, meeting client expectations and hospitality standards.
• Conduct post-event evaluations to assess success and identify areas for improvement.

Operational Bar Management

• Supervise the day-to-day operations of the on-site bar, ensuring efficient service and adherence to health and safety regulations.
• Coordinate with bar staff to maintain high customer service and beverage quality standards.
• Develop promotional strategies to enhance the bar's visibility and attract clientele.
• Monitor inventory levels and manage ordering processes to ensure a consistent supply of drinks and bar necessities.
• Develop and manage operational budget, reporting, and liquor license compliance measures.

Events Center Management

• Oversee the operation of the events center, ensuring it is prepared and maintained for various events.
• Coordinate with facility management to ensure proper maintenance, cleanliness, and venue safety.
• Manage scheduling and bookings for the events center, optimizing usage and revenue.
• Collaborate with marketing teams to promote the events center and attract diverse events.

Gillespie Group Resident Events Program

• Design and implement various events for residents, fostering a sense of community and engagement.
• Coordinate with resident groups to understand their preferences and tailor the event schedule and experience accordingly.
• Monitor feedback and continuously improve the resident events program to meet residents' expectations and enhance satisfaction.
• Ensure events are inclusive, catering to diverse resident demographics and interests.
• Develop & manage budget expectations.
• Coordinate the setup and clean-up of events.

SKILLS AND QUALIFICATIONS

Customer Service and Client Relations

• Provide excellent five-star customer service and address client concerns promptly and effectively.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Act as clients' primary point of contact throughout the event planning and execution process.
• Handle any issues or conflicts that arise during events with professionalism and diplomacy.

Leadership and Team Management

• Strong leadership and management skills: Ability to lead a team effectively and ensure successful event execution and a five-star experience.
• Excellent communication and interpersonal skills: Ability to communicate clearly and build strong relationships with clients and team members.
• Lead and oversee external vendors, including event planners, coordinators, and hospitality providers, ensuring seamless collaboration and high-quality execution.
• Assign tasks, set performance goals, and monitor team progress.
• Conduct regular team meetings to discuss event planning strategies and updates.
• Foster a positive and collaborative work environment.

Budget Management

• Develop and manage event budgets, ensuring cost-effectiveness and profitability.
• Track expenses and provide detailed financial reports to senior management.
• Identify opportunities to optimize budget allocation and reduce costs without compromising quality.

The Events & Hospitality Manager plays a crucial role in driving the increase and success of events and the satisfaction of clients. This position requires a blend of leadership, sales, communication, and organizational skills and a deep understanding of a five-star hospitality experience. The ideal candidate will be passionate about event planning and dedicated to providing exceptional service, making each event a memorable and seamless experience for clients.

Requirements

• Knowledge of hospitality standards and best practices: Understanding of industry standards and ability to uphold them.
• Proven event planning and execution experience: Demonstrated ability to successfully plan and execute complex events.
• Strong organizational and problem-solving skills: Ability to manage multiple tasks, solve problems efficiently, and ensure timely completion of responsibilities
• Ability to work under pressure and meet deadlines: Resilience and time management skills to handle high-stress situations.
•  Educational qualifications: A bachelor's degree in hospitality management, marketing, business, or a related field, or similar experience is required.
•  Flexibility to work evenings, weekends, and holidays as needed.