What are the responsibilities and job description for the Patient Access-Call Center Specialist I position at Gillette Children's?
This position exists to provide access for patients, families and providers to Gillette’s complex services. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization.
The hours for this opportunity will be : am- : pm, Monday-Friday.
Compensation & Benefits
The hourly wage for this opportunity is $ to $, with a median wage of $ Pay is dependent on several factors including relevant work experience, education, certification & licensure, and internal equity. Hourly pay is just one part of the compensation package for employees. Gillette supports career progression and offers a competitive benefits package that includes a retirement savings match, tuition and certification reimbursement, paid time off, and health and wellness benefits for FTE and above.
Primary Job Responsibilities
Information – Finds, effectively uses and provides information when requested. Readily adjusts to shifting priorities and work assignments.
- Utilizes all available resources (technology / people) to optimize the patient experience.
- Provides quality, complete and timely registration / scheduling of patients.
- Coordinates appointment appropriateness and ‘urgency’ in collaboration with nurses and providers.
- Consults with providers, nurses, supervisors and other appropriate resources to resolve complex patient needs or scheduling issues.
- Knowledge of insurance plans to verify insurance coverage and eligibility and payer requirements.
- Obtains / updates and document patient demographic, financial and medical information, with a high level of accuracy for the provision of services, and is accountable to provide quality complete timely registration and scheduling of patients to maximize financial return to Gillette Children’s.
Accurate and Efficient Work – Demonstrates accuracy, efficiency and completeness in products and processes. Performs tasks with appropriate urgency and accuracy while reducing waste through proactive time management.
Competence in Technology Required of the Position – Demonstrates understanding of the tools and systems needed to accomplish work.
Procedure and Policies – Follows established procedures and policies. Protects the confidentiality of personal health information.
Qualifications
Required
Preferred
Knowledge, Skills and Abilities
Gillette Children’s is committed to recruiting and retaining a diverse team, as we know that the diverse experiences of our employees make Gillette a stronger and better organization. We are committed to creating an equitable and inclusive environment where all patients, families and staff are welcomed and valued. We believe diverse perspectives and identities foster excellence, improve patient care and are essential for Gillette to fulfill its mission. Our team members collaborate to help patients of all backgrounds and abilities reach their full potential.
Gillette Children's is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.
Gillette Children’s is a global beacon of care for patients with brain, bone and movement conditions that start in childhood. Our research, treatment and supportive technologies enable every child to lead a full life defined by their dreams, not their diagnoses.
To learn more about working at Gillette Children's, please visit .
Gillette Children's participates in the Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit for further details regarding e-verify.
