Database Manager - Gilley's

GILLEYS JOB DESCRIPTION

POSITION: Database Manager

DEPARTMENT: Marketing

STATUS: Full Time/Part Time

LICENSE: Level 1

NUMBER OF POSITIONS: 1

REPORTS TO: Vice President of Marketing

JOB SUMMARY: The Database Manager in Marketing is responsible for managing customer data and analytics to support targeted marketing campaigns and business growth.

ESSENTIAL JOB FUNCTIONS:

• Analyze customer data to develop targeted marketing strategies

• Ensure data is accurate, up-to-date, and compliant with relevant regulations

• Develop and manage reports that track customer engagement and behavior

• Create segmentation strategies to improve marketing efforts

• Assist in the integration of new marketing technologies and platforms

• Provide insights to help shape marketing campaigns and promotions

• Must be able to deal with high volume customer interactions and be consistently outgoing, upbeat and cheerful

• Builds guest relations throughout every shift by talking with customers and making them feel welcome, comfortable, and inviting them back

• Observes all activity within assigned area offering assistance to all guests

• Observes activity and reports anything that is out of the ordinary

• Capable of handling routine customer complaints and incidents and exhibits the appropriate discretion to identify situations that require the attention of management personnel; effort is given to resolve all situations in a manner that maintains positive guest relationships

• Ensures all guests are kept in play by providing friendly and helpful service at all interactions

• Utilizes open body language, politely speaks with and assists guests as needed

• Assists in maintaining a spotless facility by disposing of any cups, glasses or bottles left by guests

• Maintains monetary and paperwork accuracy and efficiency within department/property standards

• Adheres to regulatory, departmental, and company policies in an ethical manner and encourages others to do the same

• Empowered to resolve guest disputes quickly and efficiently up to a pre-determined amount. Otherwise, ensuring a manager is notified immediately to resolve the situation.

• Crosstrain in other departments

• Other duties as assigned

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Physically mobile with reasonable accommodations

• Must be able to respond to visual and audible cues

• Must be able to read, write, speak and understand English

• Must be able to bend, reach, kneel and grip items

• Must be able to walk and stand for long periods of time (8-12 hours)

• Have a sense of urgency and keep up with fast paced business practices

• Operate in mentally and physically stressful situations

• Must be able to tolerate areas with secondary smoke, high noise levels, bright lights, and dust

Gilleys reserves the right to make changes to the above job description whenever necessary.

QUALIFICATIONS:

• Must be at least 21 years of age

• Bachelors degree in Computer Science, Marketing, or related field preferred

• Experience working with large customer databases

• Strong analytical skills and ability to derive insights from customer data

• Knowledge of marketing automation tools and database management systems

• Proficiency in data analysis software

• Strong communication skills and attention to detail

• One year of direct customer contact experience, preferred

• Previous money handling experience preferred

• Display professionalism; excellent verbal and written communication skills

• Professional appearance as outlined in the Gilleys Team Member Handbook

• Must be able to work both independently and as a member of a team

• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed