What are the responsibilities and job description for the Experienced Estimator position at Gillman Automotive Group?
The Gillman Companies is an established group of family owned automobile dealerships based out of Houston, TX. We have served the automotive needs of Texas since 1938 by maintaining a long-established tradition of excellence and customer satisfaction. Gillman has also been named one of the Houston Chronicle's Top 100 Workplaces 4 years in a row!
We currently have an opportunity available for a Collision Center Estimator. Qualified candidates will share our passion for great customer service and have a drive to go above and beyond the minimum standard.
Collision Center Estimator
The Collision Center Estimator, under the leadership of the Collision Center Manager will support the process to satisfy customer demands by facilitating the process to provide repaired vehicles to customers that will exceed their expectations.
Job Responsibilities
- Prepare accurate, complete and honest damage estimates for customers
- Inspect damaged vehicles thoroughly using standard written procedures
- Estimate the cost of repairs and the anticipated time needed to complete repairs
- Monitor repairs as they are made, track costs labor and materials
- Ensure that the work meets quality standards
- Provide exceptional customer service and follow-up
- Coordinate and communicate actions within the dealership and the Collision Center
Qualifications
- Demonstrated ability to work professionally and courteously with customers
- Ability to communicate in English
- Ability to work in a fast pace work environment
- Customer Service experience a plus
- High School Diploma or equivalent required
- Proficient with multi-line phone system and computer skills
- People focused and committed to providing great customer service
- Ability to work in a fast-paced work environment
- Strong organizational and time management skills
- Professional appearance and strong work ethic
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
Benefits:
- Medical/Dental
- 401(k)
- Drug Free work environment
- E.O.E
Company Overview
Since 1938, The Gillman Companies have been a family-owned and operated group of automobile dealerships. With over 70 years of success, the Houston-based automotive group has 14 dealerships across Houston, Rosenberg, San Benito, Harlingen, and San Antonio representing Acura, Honda, Mitsubishi, Nissan, Chevrolet, Buick, GMC, Chrysler, Dodge, Jeep, and Subaru.
The company was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank knew the importance of customer loyalty. He also understood that loyalty had to be earned. Over 70 years later, the location and scope of the business has changed, but the constant emphasis on customer satisfaction remains the same.
Now run by Frank's Granddaughter Stacey Gillman, under her leadership, the Gillman Companies have grown to become one of the largest retail automotive groups in America. And today, the third Gillman generation is active in the business.
Success has not altered the organization's founding principle. Every employee in every Gillman dealership knows customer satisfaction is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.
