What are the responsibilities and job description for the Dealership IT Specialist- DMS Experience Required position at Gillman Companies?
We are seeking a skilled and motivated IT Specialist with extensive experience in Dealer Management Systems (DMS), specifically ERA-IGNITE, to join our team. The ideal candidate will be responsible for the management, configuration, and support of our DMS software, ensuring seamless operations across the dealership. Familiarity with Reynolds and Reynolds systems is a bonus but not mandatory. The candidate should be highly detail-oriented with strong problem-solving skills and a customer-centric approach to supporting both technical and non-technical end users.
Key Responsibilities :
- DMS Administration :
Manage and maintain the ERA-IGNITE system, ensuring its optimal performance, reliability, and security.
Provide ongoing support to dealership staff, troubleshooting technical issues related to DMS and offering training sessions to ensure staff efficiency.
Customize ERA-IGNITE based on dealership needs, including user roles, workflows, and reporting tools. Make updates and modifications as required.
Manage data within the DMS, ensuring accurate information flow between departments such as sales, service, accounting, and parts. Generate and analyze system reports to support decision-making.
Ensure ERA-IGNITE integrates seamlessly with third-party solutions, handling system upgrades, patches, and additional software integrations where needed.
Collaborate with the broader IT team to manage and troubleshoot hardware, networks, and peripheral devices used in conjunction with the DMS. Provide general IT support across the dealership as needed.
Monitor system performance, handle backup procedures, and ensure DMS data is protected. Ensure compliance with dealership policies, regulations, and cybersecurity standards.
Participate in IT projects related to DMS upgrades, system migrations, or new software deployments, ensuring minimal disruption to dealership operations.
Qualifications :Education & Certifications :
Benefits :
